Decision Matrix: Selecting a Voice/Data Convergence Vendor (Competitor Focus)

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
• ANALYSIS
  • Market Trends
    • Adoption is increasing steadily and enterprises are migrating in stages
    • Mergers and acquisitions are rife
    • The focus has shifted from hardware to software and services
  • Microsoft and IBM have burst into the unified communications market
    • IBM
    • Microsoft
  • The Voice/Data Convergence Competitors
  • Voice/Data Convergence Decision Matrix
    • Market leaders: Avaya, Cisco, Nortel, Siemens (SEC)
    • The challengers: Alcatel-Lucent, ShoreTel and Ericsson
• MARKET LEADERS
  • Market leaders: technology
  • Market leaders: user sentiment
  • Market leaders: impact
• VENDOR ANALYSIS
  • Alcatel-Lucent: voice/data convergence radars
    • Recommendation: consider
  • Avaya: voice/data convergence radars
    • Recommendation: shortlist
  • Cisco: voice/data convergence radars
    • Recommendation: shortlist
  • Ericsson: voice/data convergence radars
    • Recommendation: consider
  • Interactive Intelligence: voice/data convergence radars
    • Recommendation: explore
  • NEC: voice/data convergence radars
    • Recommendation: explore
  • Nortel: voice/data convergence radars
    • Recommendation: shortlist
  • ShoreTel: voice/data convergence radars
    • Recommendation: consider
  • Siemens Enterprise Communications: voice/data convergence radars
    • Recommendation: shortlist
  • Teleware: voice/data convergence radars
    • Recommendation: explore
• SUMMARY
  • Consolidation has led to the four largest vendors taking the leading positions
• APPENDIX
  • Summary scores
  • Definitions
  • Datamonitor Ratings
  • Extended Methodology
    • Technology Assessment
    • End-User Sentiment
    • Market Impact
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
  • List of Tables
    • Table 1: Voice/data convergence Decision Matrix*
    • Table 2: Voice/data convergence Decision Matrix - vendor scores summary
  • List of Figures
    • Figure 1: Voice/data convergence Decision Matrix
    • Figure 2: Market leaders: technology
    • Figure 3: Market leaders: end-user sentiment
    • Figure 4: Market leaders: market impact
    • Figure 5: The Alcatel-Lucent voice/data convergence radars
    • Figure 6: The Avaya voice/data convergence radars
    • Figure 7: The Cisco voice/data convergence radars
    • Figure 8: The Ericsson voice/data convergence radars
    • Figure 1: The Interactive Intelligence voice/data convergence radars
    • Figure 10: The NEC voice/data convergence radars
    • Figure 11: The Nortel voice/data convergence radars
    • Figure 12: The ShoreTel voice/data convergence radars
    • Figure 13: The Siemens voice/data convergence radars
    • Figure 14: The Teleware voice/data convergence radars