Abstract
Overview
Introduction
This brief analyses the strengths and weaknesses of ShoreTel' s voice/data
convergence offering. ShoreTel has been rated according to its market impact
(based on revenues), user sentiment (based on customer perceptions) and the
technology capabilities of its offering.
Scope
- Technology: an assessment of ShoreTel' s technology based on specific
attributes and the availability of certain features.
- User sentiment: tracks end-users' impression of ShoreTel' s products based
on a survey of over 150 voice/data convergence users.
- Market impact: measures ShoreTel' s market impact based on its revenues and
financial performance.
Report Highlights
ShoreTel' s voice/data convergence offering includes IP telephones, voice
switches, unified communications applications and contact center technology.
Although ShoreTel has an excellent technology score and is one of the
fastest-growing IP telephony providers, it has been rated ' consider' due to
its smaller size.
Reasons to Purchase
- Gain detailed knowledge of ShoreTel' s strengths with regards to
technology, user sentiment and market impact.
- Voice/data convergence vendors can benchmark their own performance against
ShoreTel in various key criteria.
- Enterprise IT managers will gain valuable insight to improve their
voice/data convergence purchasing decisions.
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