Abstract
Overview
Introduction
This brief analyses the strengths and weaknesses of Interactive Intelligence' s
voice/data convergence offering. Interactive Intelligence has been rated
according to its market impact (based on revenues), user sentiment (based on
customer perceptions) and the technology capabilities of its offering.
Scope
- Technology: an assessment of Interactive Intelligence' s technology based
on specific attributes and the availability of certain features.
- User sentiment: tracks end-users' impression of Interactive Intelligence' s
products based on a survey of over 150 voice/data convergence users.
- Market impact: measures Interactive Intelligence' s market impact based on
its revenues and financial performance.
Highlights
Interactive Intelligence is a strong contender in the IP telephony and contact
center markets and has been rated highly by its customers. However, its size
and global positioning mean that it is not able to compete with other
enterprise communications vendors from a market share or revenue perspective.
Reasons to Purchase
- Gain detailed knowledge of Interactive Intelligence' s strengths with
regards to technology, user sentiment and market impact.
- Voice/data convergence vendors can benchmark their own performance against
Interactive Intelligence in various key criteria.
- Enterprise IT managers will gain valuable insight to improve their
voice/data convergence purchasing decisions.
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