Abstract
Introduction
This report presents the views of 100 business and technology decision-makers
in the European retail banking sector, drilling down into IT strategy drivers
and pinpointing key investment areas for 2007.
Scope
Based on 100 interviews with European retail banks Coverage of all the main
Western European markets: Benelux, France, Germany, Italy, Nordics, Spain and
the UK Coverage of all the main Central European markets: Czech Republic,
Hungary, Poland, Slovakia and Slovenia
Highlights
In general, both upper and lower tier banks are showing a balanced approach to
business objectives. However, cost control has risen in prominence from recent
years to emerge as the top priority. Central European banks are increasing
spending in more areas in 2008 than their Western European counter parts,
particularly on compliance projects. Western European banks are predominantly
increasing investment in the front office as they focus on improving customer
sales and service capabilities. With regards to consolidating payments
systems, banks have made most progress in the channel space and only a few
banks are still in the planning phase. EMV compliance varies by country
deadline, while a worrying number of banks are still in the planning phase for
SEPA compliance.
Reasons to Purchase
Understand rapidly changing trends in end-user opinion to determine your go to
market strategy Use robust primary data to plan your 2008 strategy with
confidence Complements Datamonitor' s North and Latin American Customer Focus
report, DPTC0015.
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