Consumer Satisfaction Index 2008: UK Sector Summary

Table of Contents

• CHAPTER 1 EXECUTIVE SUMMARY
  • About CSI
• CHAPTER 2 SUMMARY OF FINDINGS
  • Summary of findings - overall scorings
• CHAPTER 3 SYNOPSIS
  • Synopsis - all retail
• CHAPTER 4 OVERALL RANKING
  • Overall ranking - all retail
  • Winners since last year - all retail
  • Losers since last year - all retail
  • Summary of findings - range
  • Rankings for range - all retail
  • Summary of findings - price
  • Rankings for price - all retail
  • Summary of findings - convenience
  • Rankings for convenience - all retail
  • Summary of findings - quality
  • Rankings for quality - all retail
  • Summary of findings - service
  • Rankings for service - all retail
  • Summary of findings - ambience
  • Rankings for ambience - all retail
  • Summary of findings - facilities
  • Rankings for facilities - all retail
  • Summary of findings - layout
  • Rankings for layout - all retail
• CHAPTER 5 SECTOR OVERVIEW - ALL RETAIL AND INDIVIDUAL SECTORS
  • Sector overview - all retail and individual sectors
  • List of Tables
    • Table 1: Synopsis of highest scoring retailers, overall and by factor 2007 and 2008
    • Table 2: Retailers ranked by overall CSI score 2008
    • Table 3: Retailers with the most significant gains in overall CSI score in the past year
    • Table 4: Retailers with the most significant gains in overall CSI rank in the past year
    • Table 5: Retailers with the most significant losses in overall CSI score in the past year
    • Table 6: Retailers with the most significant losses in overall CSI rank in the past year
    • Table 7: Retailers ranked by CSI score for range 2008
    • Table 8: Retailers ranked by CSI score for price 2008
    • Table 9: Retailers ranked by CSI score for convenience 2008
    • Table 10: Retailers ranked by CSI score for quality 2008
    • Table 11: Retailers ranked by CSI score for service 2008
    • Table 12: Retailers ranked by CSI score for ambience 2008
    • Table 13: Retailers ranked by CSI score for facilities 2008
    • Table 14: Retailers ranked by CSI score for layout 2008
  • List of Figures
    • Figure 1: Overall CSI scores for individual sectors and all retail 2008
    • Figure 2: Change in overall CSI score for individual sectors and all retail 2008 on 2007