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[Report]

Remote Workers and the Contact Center (Databook)

Published: 2007/07

Contact 24 hrs/day
Description

Table of Contents

TABLE OF CONTENTS
Overview 1
Catalyst 1
Summary 1
Definitions 2
AGENT POSITIONS 6
Total Number of Remote Agent Positions 6
Remote workers by function 7
Remote workers by geography 8
APPENDIX 9
Further reading 9
Ask the analyst 9

LIST OF FIGURES
Figure 1: Total number of agent positions against remote agent positions 6
Figure 2: Remote workers by function 7
Figure 3: Remote workers by geography 8

LIST OF TABLES
Table 1: Contact Center definitions 2
Table 2: Total number of agent positions and remote agent positions 6
Table 3: Remote workers by function 7
Table 4: Remote workers by geography 8


Description

[Report]
Remote Workers and the Contact Center (Databook)
Published: 2007/07
Published by : Datamonitor Datamonitor

Price:
US $ 1,295.00 PDF by E-mail (Single User License)
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Product Code : DC61540
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