Abstract
Introduction
Pricing and cost overview of the contact center outsourcing
market in mature and emerging locations.
Scope
Contact center outsourcing pricing across major offshore and onshore
locations of choice.
Cost breakouts for each location, examining
agent-related expenses as well as those related to telcos, property and
other.
Highlights
Datamonitor estimates that human-resource related
costs will account for the bulk of agent costs over the coming 12 months.
However, telco and technology costs will remain relatively stable, as more
locations seek to deregulate communications.
Property will appreciate in sheer dollars, but as a proportion of agent cost
will remain stable.
Reasons to Purchase
Understand the direction of contact center pricing
across regional markets.
Learn about the cost breakouts that outsourcers
must contend with in different geographies.
Find out what regions will
remain the most stable and those that will see rapid escalation in prices.
View Cart
