Table of Contents
TABLE OF CONTENTS
Overview 1
Catalyst 1
Summary 1
Analysis
8
Introduction 8
Canadian horizontal contact center outsourcing, 2006
-- 2012 8
US horizontal contact center outsourcing, 2006 - 2012 9
Benelux horizontal contact center outsourcing, 2006 - 2012 10
Bulgaria
horizontal contact center outsourcing, 2006 - 2012 11
Czech Republic
horizontal contact center outsourcing, 2006 - 2012 12
Egyptian horizontal
contact center outsourcing, 2006 -- 2012 13
Estonian horizontal contact
center outsourcing, 2006 -- 2012 14
French horizontal contact center
outsourcing, 2006 -- 2012 15
German horizontal contact center outsourcing,
2006 -- 2012 16
Hungarian horizontal contact center outsourcing, 2006 --
2012 17
Italian horizontal contact center outsourcing, 2006 -- 2012 18
Kenyan horizontal contact center outsourcing, 2006 -- 2012 19
Latvian
horizontal contact center outsourcing, 2006 -- 2012 20
Lithuanian
horizontal contact center outsourcing, 2006 -- 2012 21
Moroccan horizontal
contact center outsourcing, 2006 -- 2012 22
Polish horizontal contact
center outsourcing, 2006 -- 2012 23
Romanian horizontal contact center
outsourcing, 2006 -- 2012 24
Russian horizontal contact center
outsourcing, 2006 -- 2012 25
South African horizontal contact center
outsourcing, 2006 -- 2012 26
Spanish horizontal contact center
outsourcing, 2006 -- 2012 27
Tunisian horizontal contact center
outsourcing, 2006 -- 2012 28
UK horizontal contact center outsourcing,
2006 -- 2012 29
Australian horizontal contact center outsourcing, 2006 --
2012 30
Chinese horizontal contact center outsourcing, 2006 -- 2012 31
Indian horizontal contact center outsourcing, 2006 -- 2012 32
Malaysian
horizontal contact center outsourcing, 2006 -- 2012 33
New Zealand
horizontal contact center outsourcing, 2006 -- 2012 34
Philippine
horizontal contact center outsourcing, 2006 -- 2012 35
Argentine
horizontal contact center outsourcing, 2006 -- 2012 36
Brazilian
horizontal contact center outsourcing, 2006 -- 2012 37
Chilean horizontal
contact center outsourcing, 2006 -- 2012 38
Costa Rican horizontal contact
center outsourcing, 2006 -- 2012 39
Mexican horizontal contact center
outsourcing, 2006 -- 2012 40
Panamanian horizontal contact center
outsourcing, 2006 -- 2012 41
APPENDIX 43
Methodology 43
Further
reading 43
Ask the analyst 43
Datamonitor consulting 43
Disclaimer
43
TABLE OF FIGURES
Figure 1: Canadian horizontal contact
center outsourcing, 2006 - 2012 8
Figure 2: US horizontal contact center
outsourcing, 2006 - 2012 9
Figure 3: Benelux horizontal contact center
outsourcing, 2006 - 2012 10
Figure 4: Bulgarian horizontal contact center
outsourcing, 2006 - 2012 11
Figure 5: Czech Republic horizontal contact
center outsourcing, 2006 - 2012 12
Figure 6: Egyptian horizontal contact
center outsourcing, 2006 - 2012 13
Figure 7: Estonian horizontal contact
center outsourcing, 2006 - 2012 14
Figure 8: French horizontal contact
center outsourcing, 2006 - 2012 15
Figure 9: German horizontal contact
center outsourcing, 2006 - 2012 16
Figure 10: Hungarian horizontal contact
center outsourcing, 2006 - 2012 17
Figure 11: Italian horizontal contact
center outsourcing, 2006 - 2012 18
Figure 12: Kenyan horizontal contact
center outsourcing, 2006 - 2012 19
Figure 13: Latvian horizontal contact
center outsourcing, 2006 - 2012 20
Figure 14: Lithuanian horizontal
contact center outsourcing, 2006 - 2012 21
Figure 15: Moroccan horizontal
contact center outsourcing, 2006 - 2012 22
Figure 16: Polish horizontal
contact center outsourcing, 2006 - 2012 23
Figure 17: Romanian horizontal
contact center outsourcing, 2006 - 2012 24
Figure 18: Russian horizontal
contact center outsourcing, 2006 - 2012 25
Figure 19: South African
horizontal contact center outsourcing, 2006 - 2012 26
Figure 20: Spanish
horizontal contact center outsourcing, 2006 - 2012 27
Figure 21: Tunisian
horizontal contact center outsourcing, 2006 - 2012 28
Figure 22: UK
horizontal contact center outsourcing, 2006 - 2012 29
Figure 23:
Australian horizontal contact center outsourcing, 2006 - 2012 30
Figure
24: Chinese horizontal contact center outsourcing, 2006 - 2012 31
Figure
25: Indian horizontal contact center outsourcing, 2006 - 2012 32
Figure
26: Malaysian horizontal contact center outsourcing, 2006 - 2012 33
Figure
27: New Zealand horizontal contact center outsourcing, 2006 - 2012 34
Figure 28: Philippine horizontal contact center outsourcing, 2006 - 2012
35
Figure 29: Argentine horizontal contact center outsourcing, 2006 - 2012
36
Figure 30: Brazilian horizontal contact center outsourcing, 2006 - 2012
37
Figure 31: Chilean horizontal contact center outsourcing, 2006 - 2012
38
Figure 32: Costa Rican horizontal contact center outsourcing, 2006 -
2012 39
Figure 33: Mexican horizontal contact center outsourcing, 2006 -
2012 40
Figure 34: Panamanian horizontal contact center outsourcing, 2006
- 2012 41
TABLE OF TABLES
Table 1: Canadian horizontal
contact center outsourcing, 2006 - 2012 9
Table 2: US horizontal contact
center outsourcing, 2006 - 2012 10
Table 3: Benelux horizontal contact
center outsourcing, 2006 - 2012 11
Table 4: Bulgarian horizontal contact
center outsourcing, 2006 - 2012 12
Table 5: Czech Republic horizontal
contact center outsourcing, 2006 - 2012 13
Table 6: Egyptian horizontal
contact center outsourcing, 2006 - 2012 14
Table 7: Estonian horizontal
contact center outsourcing, 2006 - 2012 15
Table 8: French horizontal
contact center outsourcing, 2006 - 2012 16
Table 9: German horizontal
contact center outsourcing, 2006 - 2012 17
Table 10: Hungarian horizontal
contact center outsourcing, 2006 - 2012 18
Table 11: Italian horizontal
contact center outsourcing, 2006 - 2012 19
Table 12: Kenyan horizontal
contact center outsourcing, 2006 - 2012 20
Table 13: Latvian horizontal
contact center outsourcing, 2006 - 2012 21
Table 14: Lithuanian horizontal
contact center outsourcing, 2006 - 2012 22
Table 15: Moroccan horizontal
contact center outsourcing, 2006 - 2012 23
Table 16: Polish horizontal
contact center outsourcing, 2006 - 2012 24
Table 17: Romanian horizontal
contact center outsourcing, 2006 - 2012 25
Table 18: Russian horizontal
contact center outsourcing, 2006 - 2012 26
Table 19: South African
horizontal contact center outsourcing, 2006 - 2012 27
Table 20: Spanish
horizontal contact center outsourcing, 2006 - 2012 28
Table 21: Tunisian
horizontal contact center outsourcing, 2006 - 2012 29
Table 22: UK
horizontal contact center outsourcing, 2006 - 2012 30
Table 23: Australian
horizontal contact center outsourcing, 2006 - 2012 31
Table 24: Chinese
horizontal contact center outsourcing, 2006 - 2012 32
Table 25: Indian
horizontal contact center outsourcing, 2006 - 2012 33
Table 26: Malaysian
horizontal contact center outsourcing, 2006 - 2012 34
Table 27: New
Zealand horizontal contact center outsourcing, 2006 - 2012 35
Table 28:
Philippine horizontal contact center outsourcing, 2006 - 2012 36
Table 29:
Argentine horizontal contact center outsourcing, 2006 - 2012 37
Table 30:
Brazilian horizontal contact center outsourcing, 2006 - 2012 38
Table 31:
Chilean horizontal contact center outsourcing, 2006 - 2012 39
Table 32:
Costa Rican horizontal contact center outsourcing, 2006 - 2012 40
Table
33: Mexican horizontal contact center outsourcing, 2006 - 2012 41
Table
34: Panamanian horizontal contact center outsourcing, 2006 - 2012 42
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