Consumer Satisfaction Index 2008: UK Personal Care

Table of Contents

• CHAPTER 1 EXECUTIVE SUMMARY
  • About CSI
• CHAPTER 2 SUMMARY OF FINDINGS
  • Summary of Findings - Personal Care
• CHAPTER 3 SYNOPSIS AND COMPARATIVES
  • Synopsis and Comparatives - Personal Care
• CHAPTER 4 RANKINGS
  • Overall ranking - Personal Care
  • Winners since last year - Personal Care
  • Losers since last year - Personal Care
  • Ranking for range - Personal Care
  • Ranking for price - Personal Care
  • Ranking for convenience - Personal Care
  • Ranking for quality - Personal Care
  • Ranking for service - Personal Care
  • Ranking for ambience - Personal Care
  • Ranking for facilities - Personal Care
  • Ranking for layout - Personal Care
  • List of Tables
    • Table 1: Synopsis of highest scoring retailers overall and by factor 2007 and 2008
    • Table 2: CSI comparatives between Personal Care and all retail 2008
    • Table 3: Retailers ranked by overall CSI score 2003-2008
    • Table 4: Retailers with the most significant gains in overall CSI score in the past year
    • Table 5: Retailers with the most significant gains in overall CSI rank in the past year
    • Table 6: Retailers with the most significant losses in overall CSI score in the past year
    • Table 7: Retailers with the most significant losses in overall CSI rank in the past year
    • Table 8: Retailers ranked by CSI score for range 2003-2008
    • Table 9: Retailers ranked by CSI score for price 2003-2008
    • Table 10: Retailers ranked by CSI score for convenience 2003-2008
    • Table 11: Retailers ranked by CSI score for quality 2003-2008
    • Table 12: Retailers ranked by CSI score for service 2003-2008
    • Table 13: Retailers ranked by CSI score for ambience 2003-2008
    • Table 14: Retailers ranked by CSI score for facilities 2003-2008
    • Table 15: Retailers ranked by CSI score for layout 2003-2008
  • List of Figures
    • Figure 1: Yearly overall score comparatives, Personal Care and all retail 2003-2008