2008 Trends to Watch: Government Technology

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
• ANALYSIS
  • Governments are increasingly adopting citizen-centric enhancements to service delivery
    • Constituents have increased expectations of what constitutes ' good service'
    • Agencies are cautiously beginning to explore the capabilities of ' Government 2.0'
  • Ensuring public security will remain a high priority
    • Concerns about terrorism and the need for secure borders are driving the focus on public security
    • Governments are investing in solutions to protect the security of information
  • A focus on performance management is driving increased interagency cooperation
    • Interagency information sharing gives decision makers a more complete view of government operations
    • Back-office centralization and resource sharing leads to cost-savings and streamlined processes
  • The 2008 US election will lead to a renewed focus on the administration of elections
• ACTIONS
  • Impact on governments
  • Recommendations for vendors selling technology into the government sector
• APPENDIX
  • Abbreviations
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
  • List of Figures
    • Figure 1: Improving constituent service is among the top priorities for government IT managers
    • Figure 2: Government IT spending continues to rise across levels and geographies
    • Figure 3: Priorities for investment in security technologies among government agencies
    • Figure 4: Governments can improve service delivery by sharing information across agencies