Abstract
Overview
Introduction
Improvements to both speech-based transcription and embedded speech technology
have led enterprises to embrace speech recognition. The use of speech with
video is also gaining interest although adoption will be gradual. In this
brief, Datamonitor outlines the changes in the voice and video devices markets
and explains which trends will have the biggest impact in 2008.
Scope
- Provides an overview of the trends which will impact the voice and video
devices markets in 2008.
- Explains the opportunities for embedded speech recognition.
- Discusses how speech recognition is being used in the healthcare industry.
- Analyses developments in the IVVR and video conferencing markets.
Report Highlights
Issues surrounding accuracy which are tied to limitations in mobile device
memory and processing power have in the past restricted the use of embedded
speech. However this is beginning to change with increased mobile computing
power and greater sharing of information between the device and networks.
Improvements in the accuracy of speech recognition for transcription/dictation
mean it is now mature. It is becoming more widely used in the healthcare
industry, chiefly for transcribing patient or review notes. Tighter budgets
within the industry are also driving this adoption as software licenses for
transcription are cheaper than staff costs.
Interactive voice and video response (IVVR) is a technology that will become
more prevalent, albeit in a few years time. It allows users to have a visual
customer service experience led by voice commands: this will add value and
interest. Retail, travel and hospitality are industries where this technology
can be utilized.
Reasons to Purchase
- Identify the broad trends in embedded and PC-based speech.
- Understand how the IVVR and video conferencing markets will develop
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