Abstract
Overview
Introduction
The contact center outsourcing sector continues to change, driven by new
technology innovations and shifting end-user requirements. This brief will
identify the four key trends around these trends, and aims to provide the
reader with Datamonitor' s view on opportunities and threats in this market.
Scope
- An overview of the four main challenges facing the contact center
outsourcing sector in 2008
- How Datamonitor will address these challenges in its 2008 research streams
- Datamonitor' s take on the future of contact center outsourcing, from the
perspective of both industry and macro-level obstacles and opportunities
- Broad strategies to help outsourcing vendors and investors to profit over
the long term
Report Highlights
Datamonitor believes that both attrition and price issues will be among the
most important challenges facing contact center outsourcers in 2008
In addition, knowing the right vertical markets to target for new
opportunities will also be of major interest to the outsourcing sector
Finally, many vendors will be looking to expand revenues beyond traditional
outsourcing clients and to determine how best to broaden services into other
areas of BPO.
Reasons to Purchase
- Learn about the hot trends in contact center outsourcing in 2008
- Understand what challenges the outsourcing sector will face and how to
overcome them
- Identify strategies for expanding business in different vertical and
horizontal markets
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