Abstract
Overview
Introduction
This brief will provide vendors with strategies to develop an optimal solution
to gain more share in the IVR market in a changing infrastructure environment.
Scope
A discussion on the dynamics of the IVR in the changing infrastructure
environment. An overview of the growth of Voice-XML based IVR solutions and
the principal reasons for this expansion. A description of the ways in which
vendors can align their IVR solutions to help customers increase quality of
customer care.
Report Highlights
- How vendors can help customers leverage the IVR platform for the entire
enterprise and create channels for revenue generation.
- Strategies for vendors to build a migration plan for customers to move
towards a more open-standards based platform and to implement it by developing
a healthy partner ecosystem.
Reasons to Purchase
- Learn about the market dynamics and the actions vendors should take to be
successful in the market.
- Comprehend how open-standards - Voice-XML based IVR can help lower overall
costs for enterprises and create new revenue channels for service providers
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