2008 Trends to Watch: Insurance Technology

Table of Contents

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
• ANALYSIS
  • Rationalization, systems replacement and SOA will be core cost reduction strategies
  • Insurers will continue to develop their online presence for both sales and service
  • BPO will gain momentum among medium sized insurers
  • Compliance will spur investment in a variety of technologies, including document management, business intelligence and analytics
• ACTIONS
  • Vendor' s must quell recession jitters that could lead insurers to recoil from IT investments
  • Highlight the business case for IT, as opposed to the technical case
  • Flexibility and scalability are the key words in 2008
• APPENDIX
  • Abbreviations
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
  • List of Figures
    • Figure 1: 2008 IT objectives
    • Figure 2: IT objectives for reducing operational costs
    • Figure 3: Policy administration strategies
    • Figure 4: Channel priorities
    • Figure 5: BPO by company size
    • Figure 6: Key areas for meeting regulatory compliance