Abstract
Overview
Introduction
This project details the principal contact center outsourcing vendors, and
provides analysis on their capacities.
Scope
- An analysis of nine contact center outsourcers related to their market
impact
- An analysis of nine contact center outsourcers related to their end user
satisfaction scores
- An analysis of nine contact center outsourcers related to their services &
technologies offerings
- Datamonitor' s recommendations based on shortlist, consider and explore
categories
Report Highlights
The current contact center outsourcing vendor market is extremely competitive,
especially among top-tier vendors
In addition, key differentiators include multishoring capabilities, vertical
expertise and horizontal functionality
End user sentiment among vendors analyzed varied significantly
Reasons to Purchase
- Learn about the vendors Datamonitor categorizes among shortlisted
outsourcers
- Understand what to look for in a contact center outsourcing partner and
what the nine vendors profiled have to offer
- Know the capacities of each vendor profiled, based upon end user
sentiment, market impact and services & technologies
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