Abstract
Overview
Introduction
A heterogeneous mélange of cultures, languages, consumers and countries
categorize the Asia-Pacific (APAC) contact center market. Understanding the
full range of macroeconomic, social and business trends in APAC is therefore
vital for vendors creating successful go-to-market strategies.
Scope
- Can India' s Dramatic Contact Center Growth Be Sustained (Market Focus)
- The Challenges Posed by China' s Rise in Contact Centers (Market Focus)
- The Challenges of Doing Business in Developed Contact Center Markets in
Asia-Pacific (Market Focus)
Highlights
The expansion in demand for products and services in Asia Pacific (APAC),
combined with the increase in offshoring, will lead to the creation of four
times as many new agent positions in developing markets.
India has had dramatic contact center growth over the past few years due to
its emerging economy, growing middle class and consumer appetite.
China has the potential to be the largest market for contact center
technologies. It has a consummate wealth of highly skilled labour and a
maturing communications infrastructure which makes it a prime market for
contact center technology investment.
Reasons to Purchase
- Learn what the next major market opportunities for contact centers are in
APAC
- Understand which regions and vertical sectors offer the most significant
growth potential for the sale of contact center technologies and services
- Know where the next major market opportunities for contact centers are
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