Abstract
This Energy Insights report reviews the use of offshore resources provided by
offshore service firms in the utility industry. We examine offshoring for IT
services and business process outsourcing (BPO). Survey data is provided on
spending trends for utilities. In addition, we present data on the top offshore
vendors for utilities. Finally, we provide recommendations on handling offshore
engagements to ensure success.
According to Karen Blackmore, program director for Retail Strategies within
Energy Insights, "Offshoring utility-related revenue has grown 119% from 2004
to 2005 for the top 5 offshore vendors. Energy Insights and IDC expects the use
of offshore firms to continue to grow at a fast pace as utility companies
overcome their perceived risks of engaging with offshore vendors. As with any
other outsourcing initiative, companies considering use of offshore firms
should do a formal readiness assessment, define performance benchmarks and set
a baseline, and establish a well-articulated governance framework."
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