Market Overview: Offshoring in the Utilities Industry Focuses on Projects

Table of Contents

• Table of Contents
• Energy Insights Opinion
• In This Report
  • Methodology
    • The Vertical Views Survey
    • Worldwide and U.S. Offshore IT Services 2006-2010 Forecast
• Situation Overview
  • Introduction
  • A Brief History
  • Definitions/Descriptions
  • What Is at Stake?
    • Whether Competing or Not, Utilities Want to Reduce Costs
    • Aging IT Workforce Important Too
  • How Does It Work?
  • Figure: Packaging Preferences When Buying Offshore IT and Business Process Services from Third Parties
    • Small Discrete IT Projects Are the Norm
    • Figure: Company Spending on Offshore IT Services from Third Parties, 2005
    • Figure: Company Spending on Offshore IT Services: Third-Party Provider Versus Captive Spending, 2005
    • Utilities Lag Behind Other Industries in the Use of Offshore for BPO
    • Utility Offshoring Is Dominated by a Few Vendors
    • Figure: Company Spending on Offshore Business Process Functions: Third-Party Provider Versus Captive Spending, 2005
    • Table: Revenue for the Top 5 Offshore Utilities Vendors, 2004 and 2005
• Future Outlook
  • Industry Impact
  • Market Trends
  • Table: U.S. Offshore IT Services Revenue for the Utilities Industry, 2005-2010
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Synopsis