Consumer Reaction to Rising Energy Prices

Table of Contents

• Table of Contents
• Energy Insights Opinion
• In This Report
  • Methodology
• Situation Overview
  • Introduction
    • Utility Efforts
  • Survey Findings
    • Customers' Experience with Bill Increases
    • Figure: Consumers' Reported Change in Monthly Energy Bills in the Past 12 Months
    • Figure: Consumers' Perceived Reason for Bill Increase
    • Customers Attitudes and Satisfaction Regarding Price
    • Figure: Consumer Satisfaction with the Price of Electricity, 2004 and 2006
    • Figure: Attitudes Toward Utility Prices
    • Differences Among Customer Groups
    • Reaction to Increasing Bills
    • Figure: Information Received from Utility About Possible Bill Increases
    • Figure: Information Provided by Utility Rated as Very Helpful
    • Figure: Actions Taken in an Effort to Use Less Energy
    • Figure: Reasons Customer Took Energy Efficiency Action
    • Tools and Services to Help Manage Energy
    • Figure: Awareness of Tools and Services Offered by Utilities to Help Customers Manage Their Energy
    • Figure: Use of Utility-Offered Tools and Services
    • Figure: Estimated Take Rate for Fixed Billing for Online Customers
  • Analysis
• Future Outlook
• Essential Guidance
  • Actions for Utilities
    • Billing and Rates
    • Energy Efficiency and Conservation
    • Public Relations/Education
• Learn More
  • Related Research
  • Synopsis