Crossing the Void: Customers Logging on to Utility Web Sites for Power Outage Information

Table of Contents

• Table of Contents
• Energy Insights Opinion
• In This Report
• Situation Overview
  • Introduction
  • Survey Findings
    • Respondents' Outage Experience and Current Satisfaction
    • Figure: Respondents' Outage Experience
    • Figure: Satisfaction with Outage Information Provided by Electric Utility
    • Accessing Outage Information Online
    • Figure: Methods for Accessing the Internet During a Power Outage
    • Figure: Awareness of Online Outage Information
    • Figure: Likelihood of Using Online Outage Information
    • Table: Importance of Online Outage Information (% of Respondents)
    • Figure: BC Hydro Online Outage Information
  • Analysis
• Future Outlook
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Synopsis