The Utility Meter-to-Cash Process: BPO Forecast and New Outsourcing Models

Table of Contents

• Table of Contents
• In This Perspective
  • Introduction
  • Figure: The Meter-to-Cash Process
  • A Brief History
  • Definitions/Descriptions for Outsourcing Types
    • Business Process Outsourcing
    • Processing Services
    • Service with Software
• Future Outlook
  • Industry Impact
    • The Growth of BPO in Customer Care
    • Table: U.S. Utility Customer Care Interaction Services Spending, 2006-2011 ($M)
  • Market Trends
  • Outsourcing Drivers
    • Aging Workforce
    • Improving Meter-to-Cash Process
    • Figure: More Frequently Outsourced Subprocesses in the Meter-to-Cash Process
    • Figure: Meter-to-Cash Outsourcing Deals
    • Availability of Better Outsourcing Services and Models
    • Table: Outsourcing Opportunities and Challenges
    • Use of BPO for Smart Metering
    • A Natural Fit
• Essential Guidance
  • Strategies to Consider
  • Table: Preferred Outsourcing Types by Business Process and Function
  • Actions for Utilities and Service Providers to Consider
• Learn More
  • Related Research