Tell Me More: What Customers Want on Their Monthly Bills

Table of Contents

• Table of Contents
• Energy Insights Opinion
• In This Report
  • Methodology
• Situation Overview
  • The Effect of Feedback on Behavior
  • What Customers Want - Survey Results
  • What the Bill Looks Like Now
  • Figure: Current Bill Format
  • Figure: Information Currently Available on Monthly Electric Bill
  • What Customers Want on Their Bills
  • Figure: Preferred Bill Format
  • Table: Preferred Bill Format by Type of Current Bill Received (% of Respondents)
  • Figure: Example Image of Current Month' s Energy Use Compared with Last Year' s Energy Use
  • Figure: Value of Information on Monthly Electric Bill
  • The Impact of Bill Information on Customer Behavior
  • Figure: Perceived Effect of Bill Information
• Future Outlook
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Appendix: Examples of Energy Information
  • Figure: Example Image of a Summary of Your Last 12 Months of Energy Use
  • Figure: Example Image of a Breakdown of Your Household' s Energy Costs by Major Appliance
  • Figure: Example Image of Tips for Saving Energy and/or Reducing Energy Footprint
  • Figure: Example Image of the Percentage of Heating You Used Each Month of a 12-Month Period
  • Figure: Example Image of Your Average Hourly Lighting Usage Each Month for a 12-Month Period
  • Figure: Example Image of the Percentage of Cooling You Used Each Month of a 12-Month Period
  • Figure: Example Image of Your Current Month' s Energy Use Compared with Your Neighborhood or a Group of Households Similar to Yours
  • Figure: Example Image of the Mix of Energy Resources Used to Generate Your Household' s Electricity
  • Synopsis