Loyalty and Rebates: Two Sides of the Coin in Customer Satisfaction

Table of Contents

• Table of Contents
• Energy Insights Opinion
• In This Report
  • Methodology
• Situation Overview
  • Introduction
  • Management Challenges
  • Business Strategies - Customer Loyalty
    • First Choice Power - A Case Study in Outsourcing the Customer Loyalty Program
  • Technology Management - Rebates
    • First Data Peace CIS
    • Oracle Utilities Customer Care & Billing
    • SAP Customer
    • Ventyx Customer Suite 4.1
  • Business Process Management
• Future Outlook
  • Management Challenges and Internal Management Issues
  • Business Strategies
• Essential Guidance
  • Actions to Consider
    • Advice for Energy Companies
    • Advice for Vendors
• Learn More
  • Related Research
  • Synopsis