Consumers Speak About Identity Theft: Does Perception Equal Reality for U.S. Banks?

Table of Contents

• Table of Contents
• Financial Insights Opinion
• In This Report
• Situation Overview
  • Methodology
  • A Brief History
  • Identity Theft - Setting the Stage
    • Defining Identity Theft Is Confusing for the Regulators
    • And Even More Confusing for Consumers
    • Identity Theft Trends
    • Figure: U.S. Identity Theft Complaints, 2001-2006
      • Institutions Shouldering Increasing Costs
    • Sources of Identity Theft
  • Identity Theft Survey Results
    • Number of Identity Theft Victims Declining
    • Figure: Identity Theft Victim Rate by Age Group, 2005 and 2007
      • Variations in Identity Theft Rates by Age Group
    • Geographic Location and Identity Theft
    • Figure: Identity Theft Victim Rate by Region, 2005 and 2007
    • Income Level and Identity Theft
    • Figure: Identity Theft Victim Rate by Income Range, 2005 and 2007
    • Evaluating Consumer Concern
      • Identity Theft Shifting Worries
      • Figure: Level of Consumer Concern About Identity Theft by Age Group, 2007
      • Figure: Level of Consumer Concern About Identity Theft by Age Group, 2005
      • Consumers React to Identity Theft Fears by Switching Banks
      • Figure: Consumer Action to Reduce Risk of Identity Theft, 2005 and 2007: Change Banks
      • Online Shopping Behavior Holding Steady
      • Figure: Consumer Action to Reduce Risk of Identity Theft, 2005 and 2007: Stop Shopping Online
• Future Outlook
  • Regulatory Pressures on the Horizon
  • Parting Thought
• Essential Guidance
  • Actions for Financial Institutions
  • Actions for Vendors
• Learn More
  • Related Research
  • Synopsis