On-Demand CRM for Asian Banks: A Convergence of Demand and Vendor Propositions

Table of Contents

• Table of Contents
• Financial Insights Opinion
• In This Report
• Situation Overview
• Figure: Asian Banks' Interest in On-Demand CRM
  • The Model Matures
  • Table: Key Differences Between Hosted Application Management and Software on Demand
    • Cost and Ease of Deployment as Top Perceived Benefits
    • Figure: Top 3 Perceived Benefits of the On-Demand CRM Model
      • Perceived Cost Benefits
      • Perceived Benefits in Ease and Speed of Deployment
    • Key Issues: Security, Data Residency, and Performance
• Future Outlook
• Figure: Expected CRM Spending Growth
• Figure: Expected Impact of the Per-Seat Model on Overall CRM Spending
  • Vendor Propositions
    • Salesforce.com
    • Oracle
    • Microsoft
• Essential Guidance
  • Actions for Financial Institutions
  • Actions for Vendors
• Learn More
  • Related Research
  • Synopsis