Abstract
Emergency Communications in the 21st Century
Emergency communications has turned a 360 in the current world of evolving
telecom technologies. Current and emerging technologies such as mobile and
wireless communications, IP voice services, and future Internet Voice-related
services must have the same if not better access to emergency assistance in the
U.S. International countries and areas are dealing with the same issues of
emergency communications and location identification of emergency calls. 911 is
longer the norm, E9-1-1 services are now mandated by the Federal Communications
Commission.
E9-1-1 services, mandated by the FCC, require a carrier to transmit both the
calling and location information to a Public Safety Answering Point (PSAP).
PSAPs are the emergency administrators that route fire, police and emergency
professionals to an accident or incident.
The current issues and major questions with E9-1-1 services include the
following:
- There are multiple wireless/mobile standards that have varying processes
to deliver location information (Non-Uniform)
- Wireless Location Information (W E9-1-1) can be provided by a
handset-based solution or a network-based solution
- How will carriers recover the costs of becoming E9-1-1 compliant? Where
will Location-Based Services (LBS) fit into the business model?
- With IP Voice Growing in Use, how will E9-1-1 calls be delivered? How will
both the phone number and the location be determined for such a mobile
service?
- How will E9-1-1 standards and requirements be met by future technologies
carrying voice calls?
There are a number of stakeholders in the E9-1-1 market including the FCC,
wireline and wireless carriers/manufacturers, public safety equipment
manufacturers, IP-Voice equipment and service vendors, and many others. This
research services will demonstrate the latest technology trends, location
identification solutions, regulatory requirements, carrier actions, and
architectural issues with wireless and IP E9-1-1 services.
Wireline, wireless, and IP carriers must be able to meet the current and
future E9-11 communications requirements, especially if customers are using
their network to make voice calls. E9-1-1 must work from the carrier network all
the way to the PSAP. PSAPs must be able to route calls to the appropriate
emergency teams based on location and be able to call the E9-1-1 caller if the
call somehow disconnects (call-back number).
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