Power Plant Maintenance Repair and Overhaul (MRO) Services in North America

Table of Contents

1 POWER PLANT MAINTENANCE REPAIR AND OVERHAUL (MRO) SERVICES IN NORTH AMERICA

Contents

• Title
• Table of Contents
• MRO Definition

Executive Summary

• Growth Strategies
• Drivers
• Key Competitors & Breakthrough Strategies

Introduction

• Research Objectives
• Scope and Limitations
• Conceptual Framework
• Research Methodology
• Profile of the Sample

Customer Analysis for Total MRO Services

• Customers Decision Tree
• Drivers of Satisfaction Dissatisfaction and Selection

Boiler MRO Services

• Introduction
• Drivers of Customer Satisfaction
• Drivers for Customer Dissatisfaction
• Drivers for Selection of Service Providers
• Perceived Performance and Relative Positioning of Service Providers
• Customers Decision Tree
• Preferences
• Competitive Framework

Steam Turbine MRO Services

• Introduction
• Drivers of Customer Satisfaction
• Drivers for Customer Dissatisfaction
• Drivers for Selection of Service Providers
• Perceived Performance and Relative Positioning of Service Providers
• Customers Decision Tree
• Preferences
• Competitive Framework

Gas Turbine MRO Services

• Introduction
• Drivers of Customer Satisfaction
• Drivers for Customer Dissatisfaction
• Drivers for Selection of Service Providers
• Perceived Performance and Relative Positioning of Service Providers
• Customers Decision Tree
• Preferences
• Competitive Framework

Areas of Improvement

• Perceived Top Areas of Improvement

Other Opportunities

• Major Overhauls
• Day-to-Day Maintenance

Summary of Conclusions

• Conclusions

Frost & Sullivan Best Practice Awards

• Selection Methodology
• Service Leadership in Boiler Services
• Service Leadership in Steam Turbine Services
• Service Leadership in Gas Turbine Services

Decision Support Databases

• Electricity Installed Capacity
• Electricity Installed Capacity - Thermal Plants
• Electricity Installed Capacity - Nuclear Plants