North American UPS Markets- SMB (Small Medium Business) Sector

1 EXECUTIVE SUMMARY

Market Overview

Research Objectives

Product Definitions

North American Small Medium Business UPS Market Overview

Summary of Survey Findings

2 STRATEGIC ANALYSIS OF THE SMB NORTH AMERICAN UPS MARKET

Market Overview

Introduction

Market Challenges

Market Drivers

Market Restraints

Forecasts and Trends

Revenue Forecast

Revenue Forecast by Power Range

Competitive Analysis

Competitive Structure

Market Share Analysis

3 SURVEY FINDINGS

Methodology & Sample

Study Background

Sample Segments

Job Profiles

Industry Profiles

Current Protection

Primary Protection

Equipment Protected by UPS Systems

Number of UPS Systems used Per Equipment

UPS Topology

Centralized versus Decentralized Protection

UPS Power Range

Spending Pattern

Annual Spending on UPS Systems

Investment on UPS Systems

Future Investments Projections

Purchase Flow Chart

Flow Chart

End User Need Assessment of UPS System

Power Quality Problems

Perceived Need

Need Assessment

Purchase Decision Maker

Upgrade Factors for UPS Systems

Upgrade Factors Introduction

Upgrade for Redundancy

Upgrade for Better Manageability

Decentralization

Increased Power Needs

Summary of Upgrade Factors

Measurement of Reliability

Introduction

Manufacturer Specification

Past Experience

Brand Name

Published Reviews

Third Party Recommendation

Friend/Colleague Recommendation

Summary of Reliability Factors

Desirable Features

Features Introduction

Remote Management

Business Management Systems

SNMP

Web Administration

Parallel Tasking

Automatic Data Backup

Automatic Load Balancing

Enhanced Compatibility

Easy Scalability

Summary of Desirable Features

UPS Runtime Requirements

Runtime Requirements Introduction

Desktops/Workstations

PC Peripherals

Network Servers

Mainframes

Network Storage

Network Equipment

Telecom -EPABX

Telecom -VoIP

Emergency Systems

Selection Criteria

Selection Criteria Introduction

Wide Range of Product Features

Compatibility with Equipment

Battery Replacement Service

Good Reputation/Review

Prompt Technical Support

Ease of Scalability

Upgrade Options

Summary of Selection Criteria

Choice of Channels

Introduction

Channel Selection of Small Business

Channel Selection by Medium Business

Channel Preference by Application

Channel Preference by Application (Part Two)

Supplier Performance

Quality of Products/Service

Product Performance

Value for Price

Delivery Time

Range of Offerings

Technical Support

Warranty

Summary of Supplier Performance

Brands Purchased

4 FROST & SULLIVAN AWARDS FOR THE NORTH AMERICAN SMB UPS MARKET

Frost & Sullivan 2005 Awards

Customer Development Leadership Award

Market Leadership Award

Customer Satisfaction Award

5 DECISION SUPPORT DATABASE

DSD

Total Number of Enterprises

Number of Small Enterprises

Number of Medium Enterprises

Number of Large Enterprises

Business PC Installed Base

Telecom Equipment Investments

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