U.S. Automotive Refinish End User Analysis

Table of Contents

• 1. Introduction
  • 1. Introduction
    • 1. Introduction
    • 2. Objectives of This Study
    • 3. Sampling
    • 4. Methodology
    • 5. Significant Market Segment Differences
    • 6. Conclusions
• 2. Auto-Refinishing Usage
  • 1. Auto-Refinishing Usage
    • 1. Auto-Refinishing Usage
    • 2. Number of Auto-Refinishings In A Typical Month
    • 3. How Many Gallons of Paint Does Your Shop Purchase In a Typical Month?
    • 4. How Much Paint In Dollars Does Your Shop Purchase In a Typical Month?
    • 5. Auto-Refinishing Processing Allocation
    • 6. Combining Substrate Pre-Treatment & Primer
    • 7. Combining Primer & Refinish Basecoat
    • 8. Combining Refinish Basecoat & Refinish Topcoat
    • 9. Combining Refinish Topcoat & Refinish Clearcoat
    • 10. Scheduled Maintenance Closedowns
    • 11. Percentage of Paint Overspray/Waste
    • 12. Most Topical Industry Issues
    • 13. Unmet Needs
    • 14. Facility Expenses
    • 15. Recent Technological Investments
    • 16. Recent Innovations/Technological Developments
    • 17. Future Technological Investments
    • 18. Average Delivery Turnaround Time
• 3. Vendor Selection Criteria
  • 1. Vendor Selection Criteria
    • 1. Vendor Selection Criteria
    • 2. Main Purchasing Criteria
    • 3. Level of Importance - Product Features
    • 4. Level of Importance - Service Features
    • 5. Bivariate Analysis of Importance - Top 3 Factors
    • 6. Bivariate Analysis of Importance - Top 3 Factors - Availability
    • 7. Bivariate Analysis of Importance - Top 3 Factors - Performance
    • 8. Bivariate Analysis of Importance - Top 3 Factors - Color Matching Capabilities
    • 9. Factor Analysis - Importance
    • 10. Main Supplier
    • 11. Length of Time With Supplier
    • 12. Future Purchase Preferences
    • 13. Key Supplier Strengths
    • 14. Key Supplier Weaknesses
• 4. Vendor Loyalty
  • 1. Vendor Loyalty
    • 1. Vendor Loyalty
    • 2. Switching Behavior
    • 3. Supplier Loyalty
    • 4. Satisfaction Guarantees
    • 5. OEMs Influence
    • 6. Insurance Companies Influence
• 5. Frost & Sullivan 2005 Awards
  • 1. Frost & Sullivan 2005 Awards
    • 1. Frost & Sullivan 2005 Awards
    • 2. Highest Quality of Products In The Auto-Refinishing Industry
    • 3. Most Innovative Products In The Auto-Refinishing Industry
    • 4. Best Value In The Auto-Refinishing Industry
    • 5. Best Customer Service In The Auto-Refinishing Industry
    • 6. Vendor Providing The Best Training Program In The Auto-Refinishing Industry
    • 7. Best Brand Image In The Auto-Refinishing Industry
• 6. Firmographics
  • 1. Firmographics
    • 1. Firmographics
    • 2. Respondent Profile
    • 3. Region
    • 4. Type of Auto-Refinishing Shop
    • 5. Number of Employees
    • 6. Number of Shops For Which Respondent is Responsible
    • 7. Glossary of Terms