Abstract
Research Overview
The last 10 years have registered steady growth in services outsourcing and in
particular towards integrated service providers, which can guarantee a sole
point of contact for the client as well as sharing risk and being fully
accountable for delivering.
The concept of Integrated Facilities Management (I-FM) originated in the
United States and spread widely during 1980s in the United Kingdom and then in
rest of Europe. Its popularity has grown together with the increased awareness
in the client base and due to cost cutting initiatives that European companies
have had to undertake to remain competitive in a globalised business
environment. Integrated Facilities Management can provide key business
solutions, shape up an office environment and deliver real savings to
companies. Even in the tougher business environment following the
macroeconomic slowdown in continental Europe after year 2000, I-FM specialists
have kept growing. More businesses are in fact recognising the benefits of
outsourcing I-FM as a way of reducing operating costs and improving
efficiency. I-FM specialists are also responding to a general enthusiasm for
partnership-style working through the development of customer-supplier
relationships.
Market Sectors
This study looks at the evolution of I-FM contracts on a European scale. The
total size for the European market as well as the analysis of trends includes
the following countries/regions: the United Kingdom, France, Germany, the
Alpine region (including Switzerland and Austria), the Benelux region
(Belgium, the Netherlands and Luxemburg), Scandinavia (Denmark, Finland,
Norway and Sweden), Italy and Spain. Country analysis have been published on
Frost.com between November 2005 and May 2006. This study will concentrate on
the overall European picture.
The total European I-FM market has been categorised into five main type of services, which are as follows:
- Building Operation and Maintenance
- Support Services
- Environmental Management
- IT and Telecommunication
- Property Management
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