[Report]
Contact Center Performance Management - Market Insight
Published: 2007/07
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Table of Contents
1. CONTACT CENTER PERFORMANCE MANAGEMENT
Introduction
Business Benefits
- Benefits of Performance Management
- Avenues for Performance Improvements
Critical Success Factors
- Critical Success Factors: Essential Elements
- Critical Success Factors: Enhanced Value-Adds
Key Market Participants
- Vendor Approaches to Performance Management
- Competitive Positioning of Vendors
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[Report]
Contact Center Performance Management - Market Insight
Published: 2007/07
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Published by : Frost & Sullivan  |
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Price:
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Product Code : FS53989 |
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