Abstract
The market for contact center solutions in Latin America has already reached a
level of relative maturity, composed mostly by international and regional
participants. However, an increasing number of local participants and
international new entrants in the region. In this research service, pricing,
competitive and technology trends are analyzed, as well as detailed profiles
of competitors and their offerings. Current market status and forecasts for
2012 are provided by revenue and application, including ACD, CTI, IVR,
predictive dialing IP contact centers and advanced solutions.
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