Abstract
This research study looks at market trends, drivers, and restraints for the
North American contact center outsourcing market. It also provides market
size, market share, forecasts and breakdown of the North American Customer
Care market by vendor tiers and market share by major market participants.
Tier I vendors are profiled along with smaller work-at-home agent (WAHA)
providers. Analyst recommendations for market penetration and growth are
proposed.
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