Abstract
The number of end-user organizations deploying hosted contact centre solutions
has been rising rapidly in the past few years. The markets are poised to grow
out of the early adopter phase, with immense growth potential for the future.
This research service examines industry challenges, market trends, drivers and
restraints to the adoption of hosted contact centres in EMEA. Technology
vendors and service providers that are active in EMEA are profiled, and
specific growth recommendations are made.
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