[Report]
Speech Applications in Contact Centers - TCO Analysis
Published: 2008/01
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Table of Contents
1. SPEECHIFYING: COST FACTORS IN SPEECH SELF-SERVICE
Introduction
- Introduction
- Definitions
- Why TCO Is Not Appropriate
The Development Models
- Models Galore
- Custom Development
- Packaged
- Packaged But Customized
The Delivery Models
- On-Premise Delivery
- Hosted Delivery
The Intangibles
- Other Factors
- The Unspoken Factor: Efficacy
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[Report]
Speech Applications in Contact Centers - TCO Analysis
Published: 2008/01
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Published by : Frost & Sullivan  |
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Price:
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Product Code : FS59669 |
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