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[Report]

Latin America Contact Center Outsourcing Services Markets

Published: 2008/05

Contact 24 hrs/day
Description

Table of Contents

1. MARKET OVERVIEW

Summary of Major Findings

  • Market Overview
  • Market Engineering Measurements
  • Market Trends
  • Market Challenges
  • Market Drivers & Restraints

2. MARKET ANALYSIS

Current Market Status

  • Current Market Scenario

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Regional Analysis

  • Market Status
  • Argentina
  • Chile
  • Brazil
  • Colombia
  • Central America and Caribbean
  • Mexico

Outsourcing Services

  • Trends in Services
  • Inbound
  • Outbound

Offshore Outsourcing

  • Latin American Market Comparison

3. COMPETITIVE ENVIRONMENT

Competitive Analysis

  • Competitive Structure
  • Market Share Analysis

Global Companies - Profiles

  • ACS
  • Atento
  • ICT Group
  • SITEL
  • Stream International
  • Sykes Enterprises
  • Teleperformance
  • TeleTech

Regional and Local Companies - Profiles

  • Actionline
  • Contax
  • e-Services Group
  • Entel Call Center
  • Multienlace
  • Telvista
  • Transactel

Strategies

  • Growth Strategies
Description

[Report]
Latin America Contact Center Outsourcing Services Markets
Published: 2008/05
Published by : Frost & Sullivan Frost & Sullivan

Price:
US $ 7,250.00 Hard Copy & Web Access (Regional License)
US $ 6,750.00 Web Access (Regional License)
>
Product Code : FS66854
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