North American Hosted Contact Center Markets

1. NORTH AMERICAN HOSTED CONTACT CENTER MARKET

Summary of Major Findings

• Introduction
• Business Benefits
• Product Definitions
• Market Segments
• Vendors in the Market
• Market Engineering Measurements
• Market Trends
• Pricing Trends
• Industry Challenges
• Market Drivers
• Market Restraints

2007 Market Breakouts

• Definitions - Market Metrics
• Market Breakout by Deployment Size

Market Forecasts

• Hosted Contact Center Seat and Revenue Forecasts
• Small Deployment Seat and Revenue Forecasts
• Midsize Deployment Seat and Revenue Forecasts
• Large Deployment Seat and Revenue Forecasts
• Forecast Summary

Competitive Analysis

• Market Share Analysis
• Vendor Profiles A - D
• Vendor Profiles E - I
• Vendor Profiles J - S
• Vendor Profiles T - Z

Strategic Analysis

• Strategic Considerations