Human Resource Outsourcing

Table of Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

• Study Reliability and Reporting Limitations
• Disclaimers
• Data Interpretation & Reporting Level
• Quantitative Techniques & Analytics
• Product Definitions and Scope of Study
• Scope of HR Services Outsourcing
• HR Administrative Services
• HR Consulting Services
• Technology Services

II. EXECUTIVE SUMMARY

1. Market Snapshots

2. Industry Overview

• Growth of HRO Market: An Overview
• 2005 - The Year of Transition from Generation 1 to Generation 2
• M&A Activity in 2005
• Year 2006 Scenario
• Future of HRO Industry
• Key Growth Propellers
• Cost Savings
• Technology Developments
• Scalability
• HR Outsourcing: Gaining Corporate Favor
• HRO Market Driven by Mega Deals/Mergers
• Consolidation Activity in HRO Market
• Region-Wise Trends in HR Outsourcing
• Europe
• United Kingdom
• Asia
• India
• Outsourcing of Various HR Functions
• Payroll -The First Outsourced Service Domain
• Table 1: Major Payroll Services Acquisitions (1999-2006) (includes corresponding Graph/Chart)
• Benefits Administration: Exhibiting Inevitable Growth for Outsourcing
• Major Acquisitions in Benefits Administration Domain (1999-2007)
• Strong Increase in Health & Welfare Services Expands Benefit Administration Market
• HRO Services for Staffing Companies: Pros & Cons
• Workforce Management
• Growth Opportunities for HRO/RPO Across the Globe
• Developing Market in the US
• Refining the Emerging European Market
• Nascent Asian Markets
• Multi-Process HRO: Global Outlook
• Changing Landscape in Multi-Process HRO Market
• Highly Fragmented Vendor Landscape
• Near-Shore Service Delivery - A Key Consideration in Europe
• Worldwide Multi-Process HRO Expenditure
• Table 2: Worldwide Multi-Process HRO Market (2005-2010): Expenditure in US$ Million (includes corresponding Graph/Chart)

3. HRO - The Rapidly Growing BPO Segment

• HRO Benefits
• HRO Process
• HRO Company
• Professional Employer Organization
• Application Service Providers
• Business Process Outsourcing
• E-Services
• HRO Types
• Discrete Services
• Multi-Process Services
• Total HR Outsourcing
• HCM Options
• Major Issues while Outsourcing HR Services
• The Statement of Work
• Service Levels
• Legal Considerations
• HR B2B Exchanges
• HR Portals
• Integrated HR Offering
• Full-Service HRO
• Full-Service HRO Offers Substantial Value
• Labor Arbitrage
• Economies of Scale
• Other Outsourcing Advantages
• Cross-Process Synergies
• Other Benefits of Full-Service HRO
• HRO Service Providers
• Focus on Specialized Services
• Challenges Faced by Service Providers
• A Glance into Benefits Administration Outsourcing
• Market Segments
• Common Platform
• Technology Plays Major Role
• Minimizes Administrative Duties
• Growth Opportunities
• Forecast for Human Resources and Learning
• Human Resources (HR)
• HR Offerings Need to be Global
• Strengthening of the Supplier Market
• Retirement Proposes to Generate More Openings in the US for HRO
• Demand to Outdo Supply
• 2006: Year of Execution
• Chances for HRO Deals to Increase
• Buyers Will Integrate HR and Various BPO Processes
• Learning
• A Model of HR Role in Power Utilities and Energy Industry
• Outsourcing Barriers
• Employee Brand
• Regulators and Unions
• Cost/Benefit Tradeoff
• Internal Barriers
• Conclusion

4. Major Trends & Issues

• HRO May Turn Out to be a Sellers Market Eventually!
• HR BPO Providers Target Services for Middle Market
• Multiple Vendor Relationships Gain Prominence
• Right Mix of External and Internal Resources - Key to Competitive Edge
• Maturing Delivery Models and Continuous Scaling Plummet Prices
• Shift towards Asia-Pacific and Continental Europe
• Small Buyer Sector and Emerging HRO Markets Offer Lucrative Opportunities
• Rising Sophistication, HR Technology and Internet Spur HRO
• Increase in Longer Contract Periods and Multiple HR Processes
• Shift in HR Professionals' Focus
• HR BPO Revolutionizes HR Profession
• HR Leaders Become Sophisticated Buyers
• Transition from Single-Function to Multi-Process Deals
• Upsurge in Outsourcing of HR Functions
• HRO - A Major Cost Savings Instrument
• Relational Contracts to Rule Outsourcing Relationships
• Lower Penetration Offers Growth Potential for HRO
• Sarbanes-Oxley Legislation Boosts HRO Growth
• End-to-End Services: Rise in HRO
• Escalating Growth in Total/Multi Process HRO
• Non-Cost Factors: Major Drivers for Outsourcing Decisions
• HR Functions Becoming Commoditized
• HRO Adds New Roles to Senior HR Corporate Leaders
• HR Profession: Changing Career Prospects
• Demographic Changes Support HRO Growth
• Sole-Sourcing: A Viable HRO Option
• HRO Failures: A Critical Issue
• One-to-Many Model Gaining Foothold
• Offshore Outsourcing: A Second Option
• Consultants - To Seek Advice From
• RPO: Playing Major Role in HRO Industry
• Small/Mid-Market Companies Likely to Focus on HRO
• Mixed Solution Procedures: Gaining Prominence
• Increasing Multi-Tower Outsourcing Contracts

5. Service Overview

• Scope of HR Services Outsourcing
• HR Administrative Services
• HR Consulting Services
• Technology Services
• Reasons for Outsourcing HR Services
• Outsourced HR Functions
• Advantages of HRO
• Drawbacks of HRO Services
• Growth Drivers
• For Client Companies
• For Service Providers
• Growth Restraints
• For Client Companies
• For Service Providers
• Employees - The Tangible Assets
• HR Management - A Critical Task
• HRO Comes to the Rescue
• Selection of Providers: A Critical Task

6. Competitive Scenario

• Hewitt Grabs the Largest Chunk
• Table 3: Worldwide HRO Market (2005): Percentage Breakdown of Leading Players by Total Contract Value (TCV), No. of Deals, and No. of Employees for Hewitt, Accenture HR Services, ACS, Fidelity, IBM, ExcellerateHRO, Convergys, ADP and Others (includes corresponding Graph/Chart)
• Leading HRO Players' Strengths and Challenges
• Accenture HR Services
• ACS
• ADP
• Convergys
• ExcellerateHRO
• Fidelity
• Hewitt
• IBM
• Competitive Issues in HRO Market

7. Service Launches

• Paychex Rolls Out FSA Debit Card
• ADP Rolls Out Online Payroll System
• Ceridian Introduces E-Learning Service
• Paychex Introduces Paychex Accountant Knowledge Center
• Paychex, BeneTrac Enhance Integration Payroll and Benefits Solutions
• EquaTerra, SAP and ARINSO Introduce OpenDoor HRO
• CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients
• Ceridian Launches ' Risk Management Solutions' for Small Size Firms
• Ceridian Launches CPA Client Connection
• Ceridian Launches Enhanced Web Based HR/ Payroll Solutions
• Paychex Launches Paychex COBRA Administration for Small/Mid-Size Business
• Pinstripe Unleashes Talent Mindset for Staffing Issues
• ADP Introduces EasyPayNet for Easy and Secure Payroll Data Handling
• Sage Group Introduces Online Sage Payroll Services
• Mercer HR Consulting Unleashes Mercer Retirement Solutions
• EquaTerra Launches EQuation HRO
• Pinstripe Launches Groundbreaking R2R™ Platform
• Paychex Introduces Premier Human Resources
• Ceridian Launches Interactive EAP/Work-Life Tool
• Ceridian Launches Expanded, Comprehensive Tools
• Aon HRO in Combination with Outsource Institute Launches HR Outsourcing Website
• Edcor Announces Expansion of its Service Offering
• Mobility Services International Launches Partner Channel Program
• Accenture Launches HR Outsourcing Solution
• Genesys Expands its Human Resource Outsourcing Solutions
• Genesys Software Systems Launches New 10th Player Service
• Genesys Software Debuts New Payroll Tax Filing Service
• Genesys Software Systems Announces New Web-Based HRMS Service

8. Recent Industry Activity

• Workstream, Empagio Terminate Merger Agreement
• Vista Equity Partners Acquires Cyborg Worldwide
• ACS Pockets Communications Development, Inc.
• ADP to Provide HR Services to Sodexo
• IBM Inks Contract with Queensland State Government
• Randstad to Acquire Vedior
• Koosharem Acquires Assets of Resolve Staffing Inc
• Scotiabank and ARINSO Sign Payroll Agreement
• Barrett Business Services, Inc Acquires First Employment Services, Inc.
• Allegis Group Acquires Major Lindsey & Africa LLC
• CSI Cos., Inc. Acquires Mark Matta & Associates, Inc.
• CompuPay Acquires Key Payroll Online
• Manpower Acquires Clarendon Parker Middle East
• CBIZ Acquires Select Assets of Computer Payroll Company
• CoAdvantage Pockets PlanSource and Nelco
• Hewitt Associates to Acquire RealLife HR
• Equifax Acquires TALX Corp.
• Vedior NV Acquires Think Resources, Inc.
• Thomas Cook Group Inks Outsourcing Agreement with Accenture
• Adecco Acquires Tuja Group for ?800M
• ADP to Provide Payroll System for Schindler Group
• Ceridian Bags 8 New Contracts
• Convergys Inks Contract with Starbucks
• Convergys Inks Agreement with Johnson & Growth of HRO Market: An Overview
• 2005 - The Year of Transition from Generation 1 to Generation 2
• M&A Activity in 2005
• Year 2006 Scenario
• Future of HRO Industry
• Key Growth Propellers
• Cost Savings
• Technology Developments
• Scalability
• HR Outsourcing: Gaining Corporate Favor
• HRO Market Driven by Mega Deals/Mergers
• Consolidation Activity in HRO Market
• Region-Wise Trends in HR Outsourcing
• Europe
• United Kingdom
• Asia
• India
• Outsourcing of Various HR Functions
• Payroll -The First Outsourced Service Domain
• Table 1: Major Payroll Services Acquisitions (1999-2006) (includes corresponding Graph/Chart)
• Benefits Administration: Exhibiting Inevitable Growth for Outsourcing
• Major Acquisitions in Benefits Administration Domain (1999-2007)
• Strong Increase in Health & Welfare Services Expands Benefit Administration Market
• HRO Services for Staffing Companies: Pros & Cons
• Workforce Management
• Growth Opportunities for HRO/RPO Across the Globe
• Developing Market in the US
• Refining the Emerging European Market
• Nascent Asian Markets
• Multi-Process HRO: Global Outlook
• Changing Landscape in Multi-Process HRO Market
• Highly Fragmented Vendor Landscape
• Near-Shore Service Delivery - A Key Consideration in Europe
• Worldwide Multi-Process HRO Expenditure
• Table 2: Worldwide Multi-Process HRO Market (2005-2010): Expenditure in US$ Million (includes corresponding Graph/Chart)

3. HRO - The Rapidly Growing BPO Segment

• HRO Benefits
• HRO Process
• HRO Company
• Professional Employer Organization
• Application Service Providers
• Business Process Outsourcing
• E-Services
• HRO Types
• Discrete Services
• Multi-Process Services
• Total HR Outsourcing
• HCM Options
• Major Issues while Outsourcing HR Services
• The Statement of Work
• Service Levels
• Legal Considerations
• HR B2B Exchanges
• HR Portals
• Integrated HR Offering
• Full-Service HRO
• Full-Service HRO Offers Substantial Value
• Labor Arbitrage
• Economies of Scale
• Other Outsourcing Advantages
• Cross-Process Synergies
• Other Benefits of Full-Service HRO
• HRO Service Providers
• Focus on Specialized Services
• Challenges Faced by Service Providers
• A Glance into Benefits Administration Outsourcing
• Market Segments
• Common Platform
• Technology Plays Major Role
• Minimizes Administrative Duties
• Growth Opportunities
• Forecast for Human Resources and Learning
• Human Resources (HR)
• HR Offerings Need to be Global
• Strengthening of the Supplier Market
• Retirement Proposes to Generate More Openings in the US for HRO
• Demand to Outdo Supply
• 2006: Year of Execution
• Chances for HRO Deals to Increase
• Buyers Will Integrate HR and Various BPO Processes
• Learning
• A Model of HR Role in Power Utilities and Energy Industry
• Outsourcing Barriers
• Employee Brand
• Regulators and Unions
• Cost/Benefit Tradeoff
• Internal Barriers
• Conclusion

4. Major Trends & Issues

• HRO May Turn Out to be a Sellers Market Eventually!
• HR BPO Providers Target Services for Middle Market
• Multiple Vendor Relationships Gain Prominence
• Right Mix of External and Internal Resources - Key to Competitive Edge
• Maturing Delivery Models and Continuous Scaling Plummet Prices
• Shift towards Asia-Pacific and Continental Europe
• Small Buyer Sector and Emerging HRO Markets Offer Lucrative Opportunities
• Rising Sophistication, HR Technology and Internet Spur HRO
• Increase in Longer Contract Periods and Multiple HR Processes
• Shift in HR Professionals' Focus
• HR BPO Revolutionizes HR Profession
• HR Leaders Become Sophisticated Buyers
• Transition from Single-Function to Multi-Process Deals
• Upsurge in Outsourcing of HR Functions
• HRO - A Major Cost Savings Instrument
• Relational Contracts to Rule Outsourcing Relationships
• Lower Penetration Offers Growth Potential for HRO
• Sarbanes-Oxley Legislation Boosts HRO Growth
• End-to-End Services: Rise in HRO
• Escalating Growth in Total/Multi Process HRO
• Non-Cost Factors: Major Drivers for Outsourcing Decisions
• HR Functions Becoming Commoditized
• HRO Adds New Roles to Senior HR Corporate Leaders
• HR Profession: Changing Career Prospects
• Demographic Changes Support HRO Growth
• Sole-Sourcing: A Viable HRO Option
• HRO Failures: A Critical Issue
• One-to-Many Model Gaining Foothold
• Offshore Outsourcing: A Second Option
• Consultants - To Seek Advice From
• RPO: Playing Major Role in HRO Industry
• Small/Mid-Market Companies Likely to Focus on HRO
• Mixed Solution Procedures: Gaining Prominence
• Increasing Multi-Tower Outsourcing Contracts

5. Service Overview

• Scope of HR Services Outsourcing
• HR Administrative Services
• HR Consulting Services
• Technology Services
• Reasons for Outsourcing HR Services
• Outsourced HR Functions
• Advantages of HRO
• Drawbacks of HRO Services
• Growth Drivers
• For Client Companies
• For Service Providers
• Growth Restraints
• For Client Companies
• For Service Providers
• Employees - The Tangible Assets
• HR Management - A Critical Task
• HRO Comes to the Rescue
• Selection of Providers: A Critical Task

6. Competitive Scenario

• Hewitt Grabs the Largest Chunk
• Table 3: Worldwide HRO Market (2005): Percentage Breakdown of Leading Players by Total Contract Value (TCV), No. of Deals, and No. of Employees for Hewitt, Accenture HR Services, ACS, Fidelity, IBM, ExcellerateHRO, Convergys, ADP and Others (includes corresponding Graph/Chart)
• Leading HRO Players' Strengths and Challenges
• Accenture HR Services
• ACS
• ADP
• Convergys
• ExcellerateHRO
• Fidelity
• Hewitt
• IBM
• Competitive Issues in HRO Market

7. Service Launches

• Paychex Rolls Out FSA Debit Card
• ADP Rolls Out Online Payroll System
• Ceridian Introduces E-Learning Service
• Paychex Introduces Paychex Accountant Knowledge Center
• Paychex, BeneTrac Enhance Integration Payroll and Benefits Solutions
• EquaTerra, SAP and ARINSO Introduce OpenDoor HRO
• CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients
• Ceridian Launches ' Risk Management Solutions' for Small Size Firms
• Ceridian Launches CPA Client Connection
• Ceridian Launches Enhanced Web Based HR/ Payroll Solutions
• Paychex Launches Paychex COBRA Administration for Small/Mid-Size Business
• Pinstripe Unleashes Talent Mindset for Staffing Issues
• ADP Introduces EasyPayNet for Easy and Secure Payroll Data Handling
• Sage Group Introduces Online Sage Payroll Services
• Mercer HR Consulting Unleashes Mercer Retirement Solutions
• EquaTerra Launches EQuation HRO
• Pinstripe Launches Groundbreaking R2R™ Platform
• Paychex Introduces Premier Human Resources
• Ceridian Launches Interactive EAP/Work-Life Tool
• Ceridian Launches Expanded, Comprehensive Tools
• Aon HRO in Combination with Outsource Institute Launches HR Outsourcing Website
• Edcor Announces Expansion of its Service Offering
• Mobility Services International Launches Partner Channel Program
• Accenture Launches HR Outsourcing Solution
• Genesys Expands its Human Resource Outsourcing Solutions
• Genesys Software Systems Launches New 10th Player Service
• Genesys Software Debuts New Payroll Tax Filing Service
• Genesys Software Systems Announces New Web-Based HRMS Service

8. Recent Industry Activity

• Workstream, Empagio Terminate Merger Agreement
• Vista Equity Partners Acquires Cyborg Worldwide
• ACS Pockets Communications Development, Inc.
• ADP to Provide HR Services to Sodexo
• IBM Inks Contract with Queensland State Government
• Randstad to Acquire Vedior
• Koosharem Acquires Assets of Resolve Staffing Inc
• Scotiabank and ARINSO Sign Payroll Agreement
• Barrett Business Services, Inc Acquires First Employment Services, Inc.
• Allegis Group Acquires Major Lindsey & Africa LLC
• CSI Cos., Inc. Acquires Mark Matta & Associates, Inc.
• CompuPay Acquires Key Payroll Online
• Manpower Acquires Clarendon Parker Middle East
• CBIZ Acquires Select Assets of Computer Payroll Company
• CoAdvantage Pockets PlanSource and Nelco
• Hewitt Associates to Acquire RealLife HR
• Equifax Acquires TALX Corp.
• Vedior NV Acquires Think Resources, Inc.
• Thomas Cook Group Inks Outsourcing Agreement with Accenture
• Adecco Acquires Tuja Group for ?800M
• ADP to Provide Payroll System for Schindler Group
• Ceridian Bags 8 New Contracts
• Convergys Inks Contract with Starbucks
• Convergys Inks Agreement with Johnson & Johnson Services, Inc.
• ExcellerateHRO Extends Contract with TOTAL
• Paychex Forms Strategic Alliance with Taleo
• Mercer Human Resource Consulting Changes Name to Mercer
• Financial Engines and Mercer HR Services Extend Alliance
• NIS Acquisitions to Acquire Northgate Information Solutions PLC
• ARINSO to Provide HR System to Cadbury Schweppes
• ARINSO and Agilent Technologies Ink Agreement
• ARINSO Secures Contract from Philip Morris
• Vedior to Acquire GULP
• Select Appointments Acquires Interest in Calibre
• NIS Acquires ARINSO to form NorthgateArinso
• Vedior Acquires Stake in Major Players Ltd
• Fidelity National Financial, Thomas H Lee Partners Acquire Ceridian
• Paychex Acquires BeneTrac
• Kelly Services Acquires Access AG
• Mangrove Employer Services Acquires Access1Source Nevada
• TriNet Bags John Parry & Alexander
• CPL to Acquire Allied Nurses Agency and Northside Recruitment
• Accenture Offers HR Services to Kimberly-Clark
• Resolve Staffing Unleashes 6 Offices
• Indian IT Firms Outsource Administrative Functions to US Company
• United Utilities Divests Vertex for $217M
• Ceridian Extends Scottish Operations
• Vurv Sets up HRO Center of Excellence
• Talent2 International to Launch Operations in Shanghai
• SITI Corp Opens Recruiting Base in Hyderabad
• IBM Wins HR Service Agreement from American Airlines
• Dow Corning Outsources Recruitment Process to Aon Consulting
• Ceridian Bags Somerfield' s HR Services Contract
• TalentTrack to Provide RPO Services to Tenet Healthcare
• Pinstripe Ventures into Health Care Staffing Services
• Razorwest Offers RPO Services for NeoSystems Corp.
• Summit HR Extends its Operations in India
• Hewitt Acquires Adelaide Consulting
• ExcellerateHRO Partners with HireRight
• Mangrove Acquires BenefitOne
• Fujitsu Acquires Stakes in TDS
• Accenture Clinches Major Contract from Macquarie Bank of Australia
• Oasis Acquires Kelly' s Staff Leasing Business
• ACS Resolves Dispute with Delta Airlines
• ADP Pockets Outsourced Payroll Services Wing From Intuit
• Gevity Pockets HRAmerica
• UnicornHRO Acquires BMH, Inc
• HR Xcel Clinches Major Contract From DSM
• Arinso Acquires OpenHR
• TalentFusion Bags Major Contract From Wheelabrator
• Xansa Secures Major Contract From Lloyds TSB
• Hitachi to Establish HR and Finance Outsourcing Unit
• ADP Opens HRO Center in Prague
• Fujitsu Services Clinches a BPO Contract from DFP
• ARINSO Acquires Lansdowne
• Arinso Open New Center in Australia
• Hewitt Associates Inaugurates New HRO Center in Poland
• Chandler Macleod Acquires MSA
• HR XCEL to Offer HRO Services to PJCOMN and Papa John' s Pizza Restaurants
• CloverTex Outsources HR Activities to HR XCEL, LLC
• ADP Partners with Synovus to Provide COS
• SourceMind Bags Additional Contract from the US Bank
• CSC Bags BPO and IT Outsourcing Contract from the U.S. Life Insurer
• Workscape Expands Benefits Administration Operations
• KPN Outsources Salary Administration Services to LogicaCMG
• Pearl Group Awards BPO Deal to Diligenta
• WM-data AB Bags Electrolux IT Outsourcing Contract
• WM-Data Inks Outsourcing Contract With BTJ Group
• Smith, Frank & Partners Floats Joint Venture with Roach Howard Smith & Barton
• Ma Foi Forays Into Middle-East HR Services Market
• Helios HR Purchases HR Advantage
• TriNet Inaugurates New Headquarters in Boston
• The Castleton Group Teams with Senn Dunn Insurance
• Hewitt Initiates Mobility Services in Shanghai
• Quest Inc. Outsources HR Activities to CoAdvantage
• ClearPoint and Terra Nova Inks Merger Agreement
• National PEO Offers HR Outsourcing Services to Restaurant Industry
• Convergys Corp. Wins Dupont' s HR Outsourcing Contract
• Accenture to Provide HR Outsourcing Services to New Century Financial Corp
• PACEL Acquires HR Contracts of Capital Resource Solutions
• ADP to Acquire Outsourcing Services and Solutions Provider, Employease
• Secova, UltraLink Unify Operations
• PACEL to Acquire WWPSV
• TWC Group Merges with HR Impact
• HALO Technology Holdings Creates HRMS Leader, Empagio
• TriNet Purchases Assets of Outsource Group
• EquaTerra, TPI Call Off Merger
• Accenture Kicks Off Delivery Center in Texas
• Accenture, Whirlpool Ink Long Term Pact
• Accenture, Unilever Ink Global Outsourcing Deal
• CVS/pharmacy Signs Long-Term BTO Contract with IBM
• TALX Corp, ADP Ally for Employment & Verification Service
• Greenfire International Acquires Intercede
• Progressive Employer Services Acquires SEMC
• Kenexa Acquires Knowledge Workers Inc
• Resolve Staffing Acquire ELS to Form Nation' s Top HRO
• Nautic Partners Concludes Acquisition of Oasis Outsourcing
• IKEA Awards HR Outsourcing Contract to ADP
• AlphaStaff Commences HR Operations in Texas
• Workstream, ExcellerateHRO Enter Distribution Pact
• Hewitt Join Hands with Sun Microsystems to Enable HR BPO Operations
• Quintek Expands to Two Additional BPO Markets
• ADP, First Data Sign Distribution Pact for Payroll Outsourcing Services
• Steria Wins Outsourcing Contract for French Town
• Accenture Establishes BPO Delivery Centers in East Europe
• Mercer Acquires Pendia Associates AG
• HP, Nestle Ink HRO Deal
• NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs
• ARINSO, Vurv Ally for Advanced Talent Management Resource
• Nordea Bank, Zalaris Team Up for Payroll Management
• Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract
• Northgate Bags Outsourcing Contract from Boots
• WM-data Acquires Proffice Service Centers AB
• MGI Expands to Europe
• Empagio Sets Up Payroll Tax Filing Division
• Talent2 International to Invest in Indian HR Firm
• Mercer HR Services Inks Partnership Deal for Global Operation Centre
• ProLease Adopts New Name, TalentPro
• IBM Japan Inks HR Agreement with Sanyo Electric
• Convergys Open Branch Office in Dalian
• ACS Establishes Human Capital Management Solutions
• Accenture, Crestline Join Hands for BPO Services
• Convergys Bags "SAP' s BPO Program" Membership
• ExcellerateHRO Clinches Major Contract from Bank Of America
• 7-Eleven Renews Benefit Administration Agreement With ExcellerateHRO
• Accenture Acquires BPO Assets of Savista
• ACS Bags HR BPO Contract from GlaxoSmithKline
• ACS Takes Over Intellinex
• ExcellerateHRO Commences Operations in Des Moines, IA
• AHT, Genesys Partner to Improve HR Solutions for Healthcare Industry
• Genesys Extends Services for Filing Payroll Tax
• Hewitt Bags HR BPO Contract from Catholic Health Initiatives
• Avon Partners IBM for HR Business Transformation Outsourcing Services
• ACS Sign Pact to Become SAP Implementation & Support Partner for Safety-Kleen
• Adecco Group Establishes Adecco Institute
• Hewitt Associates Clinches Contract from Centrica
• Rhodia Partners IBM, ADP to Strengthen Human Resources Wing
• Convergys Bags HR Contract From IHG
• Goodyear Extends HRO Contract with ACS
• Wink Companies Selects UltiPro Solutions for HR/ Payroll Processing
• Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro Intersourcing Model
• Birmingham Water Works Opts for UltiPro to Streamline HR and Talent Management
• Mesa Selects Ultimate Software' s UltiPro for Web-based HR/Payroll Solutions
• United Dominion Selects Ultimate Software' s UltiPro Intersourcing Model
• Sawyer Realty Holdings Purchases UltiPro Intersourcing Model
• Aon Consulting Clinches Multi-Dollar Contract from United Rentals, Inc
• PlatformOne Bags Five Major Contracts
• The Right Thing Bags RPO Contract From Unisys
• PEO Acquires Aegis Group
• BBC Grants Major Contract to Capita Plc
• Northgate Pockets Engage Technologies
• Personec Clinches Major Contract From Oriola
• Hewitt Establishes Benefit and Pension Services Team in Budapest
• NetFabric Holdings Sets Up Establishment In India
• Automatic Data Processing Pockets Taxware, LP
• Silver Lake Partners, Blackstone Group to Acquire Northgate
• Pinstripe Establishes Healthcare Group for Talent Acquisition/Recruitment Service
• Arinso Bags Major Contract from CA, Inc
• Personec Took Over Payroll Outsourcing Assets of Manpower
• AdminaSource Adopts New Corporate Identity, TriCore
• Black Mountain Acquires TCBS
• Human Link and Hewitt Merge
• Benefitdecisions Outsourcing Acquires Black Mountain Management
• Darashaw Acquires Tata Share Registry
• ACS Acquires Mellon
• EDS and Towers Enter into an Agreement to Form a New Company
• Delta Outsources HR Functions to ACS
• Marriott Enters into a Contract with Hewitt to Handle its HR Operations
• Genesys Enters into a Strategic Alliance with Patersons
• Ceridian Enters into an Agreement With CyberShift
• getintegrated Enters into a Contract with Big Steaks
• Convergys to Outsource HR Business Services for Whirlpool
• Ceridian Enters into an Exclusive Agreement with Rideau
• Saba Signs Alliance with Business Learning Bank
• Everest Group Expands its HR Outsourcing
• Convergys Signs a Contract with DuPont
• Ceridian Enters into a Contract with PHH Corporation
• PACEL Corp. Enters into an Agreement with NASPAC
• ADP Enters into a Contract with 32 Companies
• Hewitt Acquires Exult
• Ross Acquires Spherion
• Gevity Acquires HR Outsourcing Portfolio of EPIX
• Aon and CSC Enter into a Strategic Alliance
• Trowbridge Group Announces Launch of new HR BPO division & Enterprise Effectiveness Practice
• Oryel Enters into a Contract with Genesys for HRO Solutions
• CORT Directions Partners with HRCentral to Offer HRO Solution
• MMC Forms a New Organization for Human Resources Outsourcing
• Genesys Partners with Moresource
• Phoenix House Enters into an Agreement with Ceridian
• NMH Selects Mellon HR&IS for Consulting and Outsourcing Services
• ADP Expands Alliance with SAP AG
• HTSC Signs Letter of Intent to Acquire Emcore
• Hewitt and Sun Microsystems Enter into Agreement
• MMC Integrates its Putnam and Mercer Businesses
• Gevity Acquires HR Outsourcing Portfolio of TeamStaff
• Ceridian Enters into an Agreement with Comerica for Integrated HR Solutions
• Adecco Instigates a New Division, Adecco HR Services
• P&G and IBM Enter into Outsourcing Contract
• TALX Acquires Frick and a Business Unit of Gates McDonald
• Exult Signs HR Contract with Prudential Financial

9. Focus on Select Players

• Accenture (USA)
• Affiliated Computer Services, Inc. (USA)
• Adecco S.A (Switzerland)
• Automatic Data Processing Inc., (USA)
• Ceridian Corporation (USA)
• Convergys Corporation (USA)
• ExcellerateHRO Corporation (USA)
• Fidelity Investments (USA)
• Genesys (USA)
• Hewitt Associates, LLC (USA)
• IBM Global Business Services (USA)
• Paychex, Inc. (USA)
• Pinstripe, Inc. (USA)
• Talx Corporation (USA)
• TriCore, Inc. (USA)
• Ultimate Software Group, Inc. (USA)

10. Global Market Perspective

• Table 4: World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 5: World Long-term Projections for Human Resource Outsourcing by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 6: World 10-Year Perspective for Human Resource Outsourcing by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
• Table 7: World Recent Past, Current and Future Analysis for Benefits Administration Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 8: World Long-term Projections for Benefits Administration Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 9: World 10-Year Perspective for Benefits Administration Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
• Table 10: World Recent Past, Current and Future Analysis for Payroll Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 11: World Long-term Projections for Payroll Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 12: World 10-Year Perspective for Payroll Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
• Table 13: World Recent Past, Current and Future Analysis for Education and Training Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 14: World Long-term Projections for Education and Training Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 15: World 10-Year Perspective for Education and Training Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
• Table 16: World Recent Past, Current and Future Analysis for Recruitment and Staffing Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 17: World Long-term Projections for Recruitment and Staffing Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 18: World 10-Year Perspective for Recruitment and Staffing Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
• Table 19: World Recent Past, Current and Future Analysis for Hiring Administration Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 20: World Long-term Projections for Hiring Administration Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 21: World 10-Year Perspective for Hiring Administration Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
• Table 22: World Recent Past, Current and Future Analysis for Other Human Resource Outsourcing Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 23: World Long-term Projections for Other Human Resource Outsourcing Services by Geographic Region - US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 24: World 10-Year Perspective for Other Human Resource Outsourcing Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

III. MARKET

1. The United States

• A. Market Analysis
  • Market Scenario in the US
  • HR BPO - Transforming the Future of HR Profession
  • Middle-Market Companies - Lethargic to Implement HCM
  • Small Businesses Prefer PEOs for HR Outsourcing
  • Ramping up Outsourcing Activities to Gain a Competitive Edge
  • Competitive Landscape
  • Important Aspects of Competence
  • Consulting Community
  • Aspects of Capability
  • Strategies of Outsourcing
  • HRO: Role of HR Manager
  • Table 25: Major Outsourcing Activities in the US (includes corresponding Graph/Chart)
  • Service Launches
  • Strategic Corporate Developments
  • Key Players
• B. Market Analytics
  • Table 26: US Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 27: US Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 28: US 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

2. Canada

• A. Market Analysis
  • Burgeoning HRO Market
  • Business Outsourcing Services in Canada
  • Strategic Corporate Development
• B. Market Analytics
  • Table 29: Canadian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 30: Canadian Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 31: Canadian 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

3. Europe

• A. Market Analysis
  • Glimpse of European BPO Market
  • Market powered by HRO
  • HR Outsourcing: A Growing Market
  • HR Management Services Market in Western Europe
  • Strategic Corporate Developments
• B. Market Analytics
  • Table 32: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region - France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 33: European Long-term Projections for Human Resource Outsourcing by Geographic Region - France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 34: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 35: European Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 36: European 10-Year Perspective for Human Resource Outsourcing by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK and Rest of Europe for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)
  • Table 37: European 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

3a. France

• A. Market Analysis
  • Strategic Corporate Developments
• B. Market Analytics
  • Table 38: French Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 39: French Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 40: French 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

3b. Germany

• A. Market Analysis
  • Strategic Corporate Developments
• B. Market Analytics
  • Table 41: German Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 42: German Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 43: German 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

3c. Italy

• Market Analysis
• Strategic Corporate Development
• Table 44: Italian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
• Table 45: Italian Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
• Table 46: Italian 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

3d. The United Kingdom

• A. Market Analysis
  • Strategic Corporate Developments
  • Mercer -A Key Player
• B. Market Analytics
  • Table 47: UK Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 48: UK Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 49: UK 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

3e. Rest of Europe

• A. Market Analysis
  • Strategic Corporate Developments
  • Key Players
• B. Market Analytics
  • Table 50: Rest of Europe Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 51: Rest of Europe Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 52: Rest of Europe 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

4. Asia

• A. Market Analysis
  • An Overview of HRO Market in Asia
  • India to Unearth Outsourcing Opportunities
  • Indian RPO Industry Holds Out Promise
  • Chinese Human Resources Outsourcing Market
  • Thai HR Outsourcing Market
  • Japanese BPO Market
  • Strategic Corporate Developments
  • General Outsourcing Co, Ltd. (Thailand) - A Key Player
• B. Market Analytics
  • Table 53: Asian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 54: Asian Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 55: Asian 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)

5. Rest of World

• A. Market Analysis
  • Strategic Corporate Developments
• B. Market Analytics
  • Table 56: Rest of World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2010 (includes corresponding Graph/Chart)
  • Table 57: Rest of World Long-term Projections for Human Resource Outsourcing by Service Segment - Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2011 through 2015 (includes corresponding Graph/Chart)
  • Table 58: Rest of World 10-Year Perspective for Human Resource Outsourcing by Service Segment - Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2008 and 2012 (includes corresponding Graph/Chart)