Abstract
This Government Insights Perspective reviews the recent General Services
Administration (GSA) USA Contact, an indefinite delivery, indefinite quantity
(IDIQ) contact center contract, summarizes the strengths of the nine
prequalified contact center companies, and identifies those featured in IDC' s
Contact Center Leadership Grid. The nine contact center providers that qualify
for the GSA USA Contact IDIQ, that may compete for task orders for this $2.5
billion contract, and profiled in this study are:
- Convergys
- CSC-Datatrac
- EDS
- ICT Group Inc.
- L3 Communications
- Lockheed Martin Aspen Systems
- TechTeam Government Solutions
- TeleTech Government Solutions LLC
- Vangent Inc.
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