GSA Selects Contact Center Providers Identified as Leaders by IDC

Table of Contents

• Table of Contents
• In This Perspective
  • Overview
    • GSA Contact Center Vendor Requirements
  • Nine Prequalified Vendors
  • Profiles of USA Contact Companies in IDC' s Top 5: Convergys and TeleTech
    • Convergys
    • TeleTech Government Solutions
  • Vendor Profiles: The Rest of the Best
    • CSC-Datatrac
    • EDS
    • ICT Group
  • Additional Prequalified GSA USA Contact Winners
    • L3 Communications
    • Lockheed Martin Aspen Systems
    • TechTeam Government Solutions
    • Vangent
  • Summary
    • Agency Benefits
    • Advice to Federal Agencies
• Learn More