Abstract
This IDC study represents a comprehensive overview of the market opportunities
and forecasts for human resources (HR) and training business process
outsourcing (BPO) vendors in the Asia/Pacific (excluding Japan) region or APEJ.
This vendor overview covers qualitative insights for HR and training BPO as
well as sub-sections within HR, such as payroll, benefits, and staffing. This
evaluation is made possible through IDC's continuous engagement of vendors
across 12 APEJ countries, which includes interviews with executives, site
visits, customer interviews, and IDC's contracts database.
This study is of value to service providers in answering the following
questions:
- What is the HR and Training BPO landscape like for vendors in APEJ?
- Where are the opportunities in HR and training and which markets are growing?
- What are the unique characteristics, challenges, and issues faced by each varied and unique market in APEJ?
"Even though HR is one of the major drivers of BPO in APEJ, vendors face an
uphill task in engaging key decision makers as well as playing a proactive role
in educating the market on the strategic value of HR. Much of APEJ still see HR
as more administrative and the type of HR outsourcing that typically happens
still tend to be concentrated in payroll outsourcing," says IDC's Asia/Pacific
BPO senior analyst, Conrad Chang.
View Cart
