Abstract
This IDC study presents the customer relationship management (CRM), enterprise
resource management (ERM), and supply chain management (SCM) solution usage
trends among users based on the results of IDC's IT Solutions Survey conducted
in January 2006. In the 2006 survey, the companies that are already
implementing CRM, ERM, and SCM solutions accounted for 11%, 25.2%, and 11.9% of
the respondent sample, respectively. The proportions of companies that plan to
implement such within two years accounted for 2.3%, 3.2%, and 2.6%,
respectively. The investment stance of the companies that are already
implementing such cannot be described as active, however. Companies that plan
to implement such within two years or are considering were found to have lower
investment levels than those that are already implementing such. In this
survey, there were no signs of improved investment sentiments in line with the
economic recovery.
"Industry shakeout has been gathering momentum in the CRM, ERM, and SCM
solutions markets. This may lead to a dichotomy between companies that are able
to maintain growth and those that have no choice but to exit the market. Thus,
solution vendors should strengthen their version upgrade and migration
services, provide products/services with flexible pricing systems, establish
partner development systems," says Hisashi Kajita, research manager, Software
Research, IDC Japan.
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