Abstract
This IDC study provides the market sizing and vendor shares for the worldwide
customer relationship management (CRM) applications software market in 2005.
Market trends are provided along with a market outlook and guidance for CRM
software vendors.
"The CRM applications market is well past the early blush of a new, emerging
market. Early meteoric growth rates have been replaced by a steady performance
that demonstrates CRM's role as a fundamental cornerstone in any enterprise
applications strategy." - Mary Wardley, research vice president, CRM
Applications research
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