Abstract
This IDC study presents a 2006-2010 forecast and competitive analysis for the
worldwide VoIP support services market. The VoIP market is beginning a
transformation. Currently, VoIP equipment vendors provide integrated solutions.
IDC expects this will change as the VoIP market evolves and vendors begin
providing software that runs on a dedicated server. As this evolution takes
place, network equipment vendors will need to alter their support services
model to focus more on supporting the software, rather than supporting the
entire system.
"As the market evolves, voice will begin to look like other mission-critical
applications running on the IT infrastructure," said Matt Healey, senior
research analyst for IDC's Software and Hardware Support Services program. "The
networking support services will no longer be independent from IT support
services."
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