Abstract
This IDC study examines the worldwide HR BPO market and competitive landscape.
HR BPO is realizing mainstream adoption as buyers seek to realize cost savings
while improving their service levels and access to newer technologies.
The barriers for entry are rising at the high end of the HR BPO market despite
increasing interest in HR BPO services, so fewer new competitors have entered
the large market. This may change in the future as India-based firms set their
sights on the HR function. There has been increased interest in the less-served
midmarket, and with fewer barriers to entry, more competitors have emerged at
this end of the market. Overall, the landscape continues to evolve through
mergers, acquisitions, and joint ventures.
The purpose of this document is to:
- Provide an analysis of the leading players that are realizing success in the HR BPO market and present a view on how these players are currently performing
- Discuss the dynamics of HR BPO and how it is evolving
- Offer insight to service providers on how they might grow their HR BPO businesses by aligning their offerings with market demand
"HR BPO is an option that is on the minds of more and more HR executives as a
strategy for lowering costs," said Lisa Rowan, program manager for IDC' s HR and
Talent Management Services. "In 2004, 37% of U.S. HR outsourcing spending was
on HR BPO services. IDC projects that HR BPO services will continue grow to
reach 46% of HR outsourcing spending in 2010. The market is becoming better
defined and leaders are emerging."
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