China BPO 2007-2011 Forecast and Analysis

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • What Has Changed
  • Methodology
  • Executive Summary
• Situation Overview
  • Business Process Outsourcing versus Processing Services
  • China Business Process Outsourcing Services Market Overview
    • 2006 Market Dynamics
    • Market Overview by Key Horizontal Business Functions
    • Figure: China BPO Market by Key Horizontal Business Functions, 2006
  • China Processing Services Market Overview
    • 2006 Market Dynamics
    • Market Overview by Key Horizontal and Vertical Business Processes
    • Figure: China Processing Services Market, 2006
  • Competitive Landscape
• Future Outlook
  • Forecast and Assumptions
    • Asia/Pacific (Excluding Japan) Business Process Outsourcing and Processing Services Market Forecast
      • Asia/Pacific (Excluding Japan) Business Process Outsourcing Services Forecast by Key Horizontal Functions
      • Asia/Pacific (Excluding Japan) Processing Services Forecast
      • Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Forecast by Key Horizontal Business Functions, 2004-2011 (US$M)
      • Table: Asia/Pacific (Excluding Japan) Processing Services Forecast, 2004-2010 (US$M)
    • China Business Process Outsourcing and Processing Services Market Forecast
      • China Business Process Outsourcing Services Forecast by Key Horizontal Functions
      • Figure: China BPO Services Market Revenue and Forecast, 2006-2011
      • Table: China BPO Forecast by Key Horizontal Business Functions, 2004-2011 (US$M)
      • Table: China BPO Spending Year-on-Year Growth Rate, 2006-2011 (%)
      • China Processing Services Forecast
      • Figure: China Processing Services Market Revenue and Forecast, 2006-2011
      • Table: China Processing Services Forecast, 2004-2011 (US$M)
      • Table: China Processing Services Spending Year-on-Year Growth Rate, 2006-2011 (%)
    • China Business Process Outsourcing and Processing Services Market Forecast and Opportunities by Key Segments
      • Customer Care Business Process Outsourcing Market
      • Human Resources Business Process Outsourcing/Processing Services Market
      • Training Business Process Outsourcing/Processing Services Market
      • Finance and Accounting Business Process Outsourcing and Processing Services Market
      • Procurement Business Process Outsourcing and Processing Services Market
      • Card Processing Service Market
      • Claims Processing Service Market
      • Billing Processing Service Market
    • Assumptions
    • Table: Key Forecast Assumptions for the China BPO/Processing Services Market, 2007-2011
  • Market Trends
• Essential Guidance
  • IDC Recommendations for Business Process Outsourcing/Processing Services Providers
• Learn More
  • Related Research
  • Definitions
    • Business Outsourcing
      • Business Process Outsourcing Services
      • Processing Services
      • Distinction Between Business Process Outsourcing and Processing Services
    • Horizontal Versus Vertical Business Process Outsourcing
      • Human Resources
      • Training
      • Customer Care
      • Finance and Accounting
      • Procurement Outsourcing
      • Billing
      • Card Processing
      • Claims Processing
      • Loan Service
      • Payment Processing
      • Policyholder Service Processing
      • Data Management Processing
  • Synopsis