2006 BPO Contracts for Key Horizontal Functions: A U.S. Market Analysis by Vertical Industry

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Focus on Key Horizontal Functions
  • Definitions
    • Business Outsourcing
    • Business Process Outsourcing Services
    • Processing Services
      • Distinction Between Business Process Outsourcing and Processing Services
      • Distinction Between Horizontal BPO and Vertical BPO
    • Vertical Industry Definitions
    • Table: IDC Vertical Market Definitions
    • Table: IDC Vertical Markets by SIC Code
• Situation Overview
  • Key BPO Deals of 2006
  • Contract Analysis
    • Contract Distribution by Business Function
    • Figure: U.S. BPO Contracts by Function, 2006
      • Customer Care
      • Human Resources
      • Procurement
      • Finance and Accounting
      • Multifunction Deals
    • Length of Contracts
    • Figure: U.S. BPO Contracts by Length of Engagement, 2006
    • Contract Distribution by Service Provider Category
    • Figure: U.S. BPO Contracts by Service Provider Category, 2006
    • Renewals, Extensions, and New Deals
    • Figure: U.S. BPO Contracts by Deal Status, 2006
  • A Vertical Analysis of 2006 Contracts
  • Figure: U.S. BPO Contracts by Vertical Industry, 2006
    • Government
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Government Industry in 2006
    • Financial Services: Banking, Insurance, and Securities and Investment Services
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Financial Services Industry in 2006
    • Manufacturing
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Manufacturing Industry in 2006
    • Retail
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Retail Trade Industry in 2006
    • Healthcare Providers
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Healthcare Provider Industry in 2006
    • Communications and Media
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Communications and Media Industry in 2006
      • Industry Drivers for BPO
      • Number of Deals and Examples
      • Table: Key BPO Deals in the U.S. Services Industry in 2006
    • Other
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis