Abstract
This IDC study provides IDC' s five-year, 2007-2011 view of the worldwide
enterprise instant messaging (EIM) applications and management products market
and updates our estimates for 2006. In addition to providing revenue forecasts
for the two submarkets - EIM applications and EIM management/security
applications - this study presents user forecasts for consumer IM services
overall and consumer IM services used primarily for business purposes. Finally,
we offer our guidance on what actions EIM vendors and their customers should
take to make the purchase, deployment, and use of enterprise IM successful in
the future.
Note that the analysis contained here updates that published in Worldwide
Enterprise Instant Messaging Applications and Management Products 2006 Vendor
Shares: IM and Presence Are Ready for Broader Collaboration (IDC #208000,
August 2007).
"Instant messaging has come of age in businesses, brought into the workplace by
' corporate consumers' demanding that the productivity tool that they use as
consumers be available to them as business workers. The next leap forward for
users and vendors is the bedrock position of presence and real-time
collaboration in the coming age of unified communications. Winning vendors will
work to ensure that EIM products are business ready by providing the kinds of
integration, management, and security features that have previously been
provided only for email." - Robert Mahowald, IDC program director,
Collaborative Computing
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