Abstract
In the first of a three-part study of 13 countries in Central and Eastern
Europe (CEE), IDC has developed a comprehensive and in-depth framework to
evaluate individual countries' readiness and suitability for technological and
business process outsourcing.
The data and results of this study are intended to help both end users (large
enterprises and SMEs) as well as IT and business service providers gain a
clearer picture of the suitability of individual countries in the region as a
source location for different types of technological and business process
outsourcing.
This study analyzes 4 Central European countries with regard to the following
five factors:
- Resources Skill
- Economic and Political
- Infrastructure
- Business and Regional
- Financial
The study profiles each country based on quantitative data relating to the
above five categories for the years 2005 and 2006 (where data is available and
relevant; data relating to education and language learning is from 2004 and
2005, and data related to language proficiency is from 2002 and 2005), and
offers a qualitative analysis of the data. In addition, this study provides a
comparative analysis between the countries, and with Ireland. Data on Ireland
is provided for comparison as the country is considered a mature provider of
outsourced services in Europe, and thus serves as a benchmark for European
offshore/nearshore outsourcing.
"Costs are rapidly rising and CE capitals are becoming more congested due to
their initial success hosting offshore/nearshore centers. As a result,
companies considering the region as a sourcing location should more carefully
map their company' s needs to the business, economic, and political realities of
the CE countries. Moreover, secondary locations in CE may offer a better value
proposition to companies sourcing within the region, as costs continue to rise
in the region' s capital cities." - Curtis Robinson, Research Analyst, IDC CEMA
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