Abstract
This IDC study presents some of the key drivers and selection criteria from
some global deals with the objectives of presenting some learnings to Australia
organisations on selecting service providers (SPs) to forge strong and
successful long-term partnerships.
"Despite the relative maturity of the Australia market in the Asia/Pacific
(excluding Japan) or APEJ region, Australia organisations still lag behind
organisations in the United States and Europe in their approach to business
process outsourcing (BPO) services. IDC attributes this primarily to a lack of
formally structured internal due-diligence teams within Australia
organisations. As a result, there is a shortage of consensus on common goals
and objectives and leads to complex sales cycles and decision-making
processes," says Aprajita Sharma, research manager, outsourcing and BPO, IDC
Australia.
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